Position Overview:
The Showroom Manager is responsible for overseeing the day-to-day operations of the Mobility City store, ensuring smooth and efficient service delivery, and managing a team of employees to meet business objectives. This position plays a critical role in driving sales, maintaining customer satisfaction, and ensuring that all operational and regulatory standards are met. The Store Manager will report directly to the franchise owner or regional manager and is expected to be a hands-on leader committed to fostering a positive and productive store environment.
Key Responsibilities:
1. Leadership and Staff Management
· Lead, train, and supervise a team of employees to ensure that all aspects of the store are operating efficiently and in line with Mobility City standards.
· Develop employee schedules, assign tasks, and ensure staff members are trained in product knowledge, customer service, and operational procedures.
· Conduct regular performance evaluations, provide constructive feedback, and support team members in their professional development.
· Promote a positive work environment by fostering teamwork, respect, and open communication.
· Manage staffing levels and assist in recruiting, hiring, and onboarding new team members as needed.
2. Sales and Customer Service
· Drive store sales and help achieve sales targets by promoting products and services and ensuring exceptional customer service.
· Handle customer inquiries, complaints, and concerns in a professional and timely manner to ensure customer satisfaction.
· Ensure the store maintains a clean, organized, and welcoming environment that enhances the customer experience.
· Identify opportunities for upselling and cross-selling of products and services to maximize store revenue.
3. Operations and Inventory Management
· Oversee daily store operations, ensuring the store opens and closes on time and that all equipment is operational.
· Manage inventory levels, including ordering, receiving, and stocking products, and ensuring all items are properly labeled and displayed.
· Conduct regular inventory checks and work with suppliers to ensure that stock levels are maintained.
· Track and monitor inventory losses and assist in implementing loss prevention strategies.
4. Financial and Administrative Duties
· Manage store budgets, including labor costs and operational expenses, and ensure the store remains within budget.
· Prepare and submit daily, weekly, and monthly sales reports to the franchise owner or regional manager.
· Ensure that all financial transactions, including sales, refunds, and exchanges, are handled accurately and securely.
· Implement and ensure compliance with all store policies, procedures, and health and safety regulations.
5. Marketing and Community Outreach
· Develop and implement local marketing and promotional strategies to increase foot traffic and drive sales.
· Build and maintain relationships with local organizations and businesses to promote the Mobility City brand and services.
· Ensure the store is actively participating in local community events, sponsorships, or partnerships to enhance brand visibility.
6. Compliance and Legal Requirements
· Ensure compliance with all federal, state, and local laws and regulations, including labor laws, health and safety requirements, and employment standards.
· Maintain proper records of employee time, payroll, and benefits administration.
· Ensure all required workplace posters and legal documents are displayed and up-to-date.
