CURRENT SPECTRUM HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Job Description
Job Summary
Works under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory.Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheresto established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well asCorporate values and codes of excellence.
Essential Functions
Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone, takes messages, welcomes visitors and provides / relays information in a manner consistent with hospitality standards.
Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing.
Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests.
May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
May receive incoming specimens, checks for proper labeling and routes to appropriate location.
Follows all Spectrum Health procedures and policies.
Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization's published values.
Qualifications
Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
Preferred Associate's Degree Healthcare related field
1 year of relevant experience Dealing with the public, preferably in the medical or customer service field Preferred
LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, and Laboratory Client ServicesSHBR, SHGH, SHLH, SHP, SHRC, SHUH, SHZHrequired
CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred
Primary Location
SITE - Spectrum Health United Memorial - 615 S Bower - Greenville
Department Name
Lab - United
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
3:30 a.m. to 12 p.m.
Days Worked
Monday to Friday variable
Weekend Frequency
Every other weekend
Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member's job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) .
Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member's job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Who We Are
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the region's largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here (https://www.spectrumhealth.org/about-us/quality-safety-and-patient-experience/awards) to see a complete list of our safety, quality and patient experience awards.