Job Details

Essential Job Functions:

• Contact leads and transition them to sales through a selling process that starts with contacting the consumer through phone, text and/or e-mail.  A typical transaction involves receiving a digital photo of the door, qualifying the opportunity and matching it to available products and services.
• Develop rapport with consumers and earn their trust.
• Overcome non-returned calls by steadily following-up on a day to day basis through various mediums such as phone, text, email.
• Respond to inquiries and requests for information on products, services, application and technical matters.  If unable to assist customer, take the required steps to procure and deliver the information needed.
• Utilize software programs to track leads through the sales process, enter sales orders, schedule installations, capture payment, and document customer responses. 
• Quickly resolve issues to customers’ satisfaction including expediting product, offering alternative products, addressing scheduling issues, and resolving invoicing issues.
• Develop a strong working knowledge of the products and services offered including appropriate applications, product benefits, product warranty, care & maintenance and product troubleshooting.
• Maintain close working relationships with field technicians; be a sales and information resource to the installers to assist in driving sales and installations through to satisfactory closure. 
• May authorize returns/credits as needed.