The Application Analyst is responsible for achieving in-depth knowledge of the software and functionality. Primary role is to design,
build, and test applications. This individual must be knowledgeable about departmental policies, procedures, business operations
and specific workflows. On an as needed basis, perform in-depth analysis of workflows, data collection, report details, and other
technical issues associated with the use of Vendor software. The individual will be responsible for developing and documenting the
internal procedures that will be used in conjunction with Vendor applications. On an ongoing basis, the Application Analyst will
review new Vendor software releases and updates to help determine which features would best fit Covenant Healthcare's needs.
The Application Analyst will work closely with the other Application Analysts to ensure a successful implementation / maintenance
of the Vendor Software at Covenant Healthcare.
The Application Analyst may be expected to rotate call with other team members to provide 24x7 emergency support for the
department. The Application Analyst may be expected to provide remote support if necessary.
Effective oral and written communication skills a must, will develop and maintain procedures and other system documentation as
required. This person will work remotely with minimal supervision. They will be required to be on-site on a quarterly basis.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the
standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every
Primary role is to design, build, and test applications.
Provides advanced support for applications responsible for maintaining.
Appropriately represents Covenant HealthCare by promoting a positive image to the project team, departments, medical staff,
leadership and outside constituents.
Listens and responds to questions/concerns of co-workers and other members of the organization.
Keeps an objective focus in all interactions.
Works with outside vendor and other representatives to assure systems function effectively and to resolve issues.
Interacts effectively with Information Technology team regarding equipment problems, application processing problems, requests
for enhancements, and testing updates.
Works with staff in analyzing workflows and process to assure optimal use of Vendor software.
Develops protocols and procedures and updates them as appropriate in relationship to the system.
Utilizes appropriate methodologies for communication, issue tracking system, and project documentation. Examples of appropriate
tools include Microsoft Office, Footprints, and Wrike. Examples of appropriate forums include professional letters, conference calls,
presentations, huddles, team and committee meetings.
Understands regulatory requirements in relationship to the system.
Coordinates software updates/changes with end users and other team members.
Thoroughly reviews and tests each new release and communicate needed changes to the Vendor before users are permitted to
access the new release.
Assist in evaluating replacement and new hardware needs for the IT Department.
Develops/assists with training through the development of training tools and training of key staff.
Reviews and validates System Update and New Release software utilizing approved CHS Change Management processes.
Abides by change control procedures.
Troubleshoots problems or questions from end users.
Prioritizes issues and personal workload effectively.
Effectively answers questions and/or concerns regarding the system in a positive fashion.
Works effectively as both a team member and one on one.
Works independently, seeks guidance as necessary.
Understands the importance of critical deadlines and plans accordingly to accomplish goals.
May be asked to present at meetings as needed.
Utilize appropriate Project/Change Management system(s) in a timely manner and with sufficient detail to foster communications
with IT and other Hospital departments.
Contributes to organization success targets for patient satisfaction and net operating margin.
Demonstrates commitment to the quality philosophy and values of Covenant by maintaining established policies and procedures;
organizational objectives; continuous quality improvement; quality assessment and safety standards.
This person will work remotely with little supervision. Will be required to be on-site on a quarterly basis.
Other duties as assigned
Associate's degree in healthcare with 3 years clinical experience in field
Associate's degree in IT with 3 years experience in field
Bachelor's degree preferred
Must become and maintain Vendor certification in specified application within 6-months of attending first Vendor course
Must have a strong working knowledge of departmental policies, procedures, business operations and workflows with an
understanding of how they interrelate to other departments in the organization
Previous experience in area of application preferred
Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email
applications and/or a willingness to learn
Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists
Must demonstrate a positive and enthusiastic attitude
Must be a team player with the ability to work independently as well as in small or large teams
Demonstrates the ability to resolve problems timely and effectively
Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how
the system should be built
Must be approachable and have the ability to deal positively with employees at all levels of the organization
Protects and maintains the confidential nature of information
Ability to consistently meet assigned deadlines for projects
Demonstrated effective follow-up activities
Sound decision making ability
Ability to multitask
Ability to accept and adapt to change
May be asked to mentor/coach new IT employees
Strong ability for self-directon
WORKING CONDITIONS/PHYSICAL DEMANDS:
Frequent standing, walking, sitting, handling, feeling, talking, hearing and near vision
Occasional lifting 0-10 lbs.
Occasional reclining, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling,
twisting, reaching, far vision and depth perception.