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The Senior Product Owner will help lead and deliver next-generation Ryder products and services. This role is a critical component to Ryder's complex software ecosystem in charge of championing the users and customers of the business as it executes the overall vision, strategy, and roadmap.
The Senior Product Owner will support the Director Product Owner with steering a multi-disciplinary team comprising of product associates, designers, researchers, technologists, and logistics subject matter experts to discover and deliver innovative products that are valuable, reputable, and practical for Ryder's users and customers.
With an in-depth understanding of Agile and Deep Thinking methodologies, the Senior Product Owner is essential to helping shape an impactful market experience as efficiently as possible for clients. Additionally, the Senior Product Owner will be knowledgeable in Design Thinking, bringing to bear a human-centered approach for discovering unmet opportunities through customer-centric techniques.
A day in the life of the Senior Product Owner will include performing immersions with customers, account teams, and other users of the product, documenting use cases, business requirements, workflows, and personas for new product features, transferring knowledge to the Director Product Owner to build a backlog of features for the product road map, writing and presenting user stories to support feature development, providing support to the product development team, and performing demonstrations and overviews of the product as a subject matter expert.
Combining strategic, high-level thinking with hands-on in-the-trenches tactics, this role requires a change agent with relentless curiosity about what is coming next in the world of supply chain innovation. This role will help translate the overall product vision into tangible user stories that will shape the design, development and deployment of a successful product.
The Senior Product Owner will support the Product teams from concept to launch and beyond, and must thrive within a lean-matrixed, entrepreneurial environment. Success requires exceptional organizational, interpersonal and communication skills, along with an ability to solve problems collaboratively and dynamically on the fly.
Develop, Launch & Support New Products Across Ryder. The Product Owner will help orchestrate the launch of products and subsequent releases of new features or capabilities for Ryder's business units. They will help the Product teams collaborate across functions and business units to successfully growth revenues and deliver value to both users and customers
Wide Knowledge of Ryder Users and Customers. The Product Owner will be a subject matter specialist on the customer and user: their issues, pains, desires, how they think, how they work, and how they decide to interact with Ryder products. They will translate these needs into user stories and product deliverables to ensure a positive customer & user-centric experience
Broad Knowledge of Data. The Product Owner will be a specialist of data integration and analytics, bringing the required qualitative (to understand why they are doing) and quantitative (to analyze data to surface meaningful insights) skills
Deep Knowledge of the Logistics Market and Industry. The Product Manager will not only understand the industry in which Ryder is competing, but also the key trends and disruptors in supply chain technology, customer behaviors and expectations
Knowledge of the Ryder Business. The Product Owner will be a subject matter specialist in the Ryder business, understanding the complexity of the supply chain world and the role that advanced products play within the Ryder ecosystem
Performs other duties as assigned.
Bachelor's degree Business Administration, Supply Chain, Computer Science or equivalent.
Master's degree MBA, Supply Chain, Computer Science or equivalent preferred.
Six (6) years or more experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis.
Eight (8) years or more experience in logistics, operations, engineering, agile development or solution development. Demonstrated experience in new product development preferred. Familiarity with global business practices affecting the supply chain. experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability. experienced in financial business case analysis to help support targeted return on investment. Demonstrated success in assessing, developing and deploying new offerings or incremental enhancements. preferred
Ability to lead Design Thinking activities to identify opportunities and define product strategies, including conducting competitive market analysis, customer research, capability and dependency analysis, defining objectives, and outlining key results.
Ability to evaluate, prioritize, and determine what product experiences is built, identifying the core user stories that will deliver optimal learning, and establish a shared understanding for all stakeholders involved.
Ability to partner with product design colleagues to design impactful user experiences based on the target user stories, features, and specifications, while leveraging interactive prototypes and lean practices.
Ability to partner with data colleagues to identify the role that data, cloud, and intelligence play in the digital product, defining tactical opportunities to build into product roadmap.
Ability to partner with technology teams to identify the platform and cloud capabilities required to support the product innovation, working closely with technology throughout the build, test, and release of the product.
Ability to tell compelling stories that deliver insights about people and behavior both verbally and visually, in a way that generates empathy, emotion, and engagement.
Ability to analyze and help develop competitive and profitable pricing strategies. Demonstrated skills in organizational group process, problem identification and resolution at both strategic and functional levels. Strong planning, time management, collaboration, decision making, organization and presentation skills. Proficiency in Agile Design Thinking methodology, with a focus on managing solution driven strategy plans to achieve goals. Ability to articulate issues, present "pros and cons" and provide solutions to next supervisory level.
Knowledge of supply chain management and third party logistics industries. ; advanced level.
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