Perform administrative support to customer service department including coordination of department processes and initiatives, analyzing and reporting data, and all other high-level office tasks to support a result driven environment.
*Answer phones and route calls*Greet and process visitors into the facility*Coordinates and schedules daily order entry process including receipt of purchase orders, level load management, audits for accuracy and communication of discrepancies to customer.*Analyzes and reports metrics for order entry process and other department initiatives including creation of standard work documents as required.*Check for errors and process order acknowledgements and maintain error log*Processes and distributes all daily reports related to department functions including EDI order management, Margin Subsidy program, and Annual Return policies.*Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with all departments relating to quality concerns, invoicing and billing claims, and shipping discrepancies.*Provides support in document management and file retention, coordination of projects, including Front Desk responsibilities when required.
*Excellent analytical, communication, interpersonal, and organizational skills*3-5 years related experience in customer service and administrative support*Associates or Bachelor's degree desired*Results driven with ability to problem solves independently, improve quality and meet customer service goals*Excellent attention to detail and accuracy in a fast pace, multi-project environment*Strong computer skills including MS Word, Excel, PowerPoint, and Microsoft Outlook, etc.
Founded in 1917, Parker Hannifin Corporation is a $13.7 billion, global company.With annual sales of $13.7 billion in fiscal year 2020, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. ("Minority/Female/Disability/Veteran/VEVRAA Federal Contractor")If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf