Based upon user needs, and a sound understanding of applicable business or clinical systems and industry requirements, formulates and defines large and/or complex systems scopes and objectives. Devises or modifies procedures to solve complex problems, considering software applications, capacity, resource availability, operating time and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Participates in project leadership by documenting scope and defining implementation procedures. Provides technical project management, often leading work on new implementations and upgrades of related systems, and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Staff members in this position are effective and self-sufficient in working within a diverse technology portfolio, and regularly provide guidance and training to less experienced Business Systems Analysts. In addition, Lead Business Systems Analysts are expected to take on additional formal and informal leadership assignments within their area of expertise.
- Aware of the implications of applying new/differing technology to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems scopes and objectives for developing new, or improving existing, information systems.
- Accountable for business analysis, working with users to define their needs, and then documenting those requirements.
- Takes ownership of the operational support for assigned systems, including leading the creation of written support documentation and facilitating knowledge transfer between teams and individuals involved in support.
- Manages and maintains customer relationships, and resolves their concerns. Leads and coaches others in troubleshooting issues with existing systems. Accountable for resolution of implementation and support issues, and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established IS procedures for problem and situation management.
- Leads risk assessment and root cause analysis efforts.
- Effectively communicates to leadership the status and resolution plan for complex technology issues.
- Remains current with business or clinical requirements and needs, based upon future industry trends and changes and understands the implications for existing technology. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership.
- Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence. Seen and used by your team members as a “go to” person for expertise in business systems analysis. May also be seen as an expert in the industry outside of the organization.