Hours of Operation 8am-10pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation What we can offer you * Competitive compensation starting at $19.00 * Shift differentials and language premiums * Flexible schedules * Paid Time Off (PTO) * Paid Holidays * Health, Dental, Vision and Life Insurance * Tuition Reimbursement * Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) * The opportunity for career advancement The Banker Connect Onsite Representative will be responsible for contributing to the overall success of the Interactive Teller Machine Department/ Retail Support Center by performing teller transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. Position Responsibilities: Service * Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently. * Be knowledgeable of consumer products and services. Compliance * Ensure compliance with applicable federal, state and local laws and regulations. * Control losses by following banking center transaction policy and procedures. * Adhere to all Retail Bank audit and compliance standards. Operations * Work with emerging technologies including multiple systems required to perform routine job functions. * Subject Matter expert for all ITM Operational Activities assigned tasks to ensure proper completion of tasks. * Other duties as assigned Teamwork * Interact with banking centers, contact center and customers in all markets. Interact with Retail Support Center (Teller) as well as Project Management teams. * Collaborate with internal departments ensuring major technical support issues are addressed. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled