Hampton Inn & Suites by Hilton (a franchise of Braveworks) seeks full-time and part-time Front Desk Associates to join their hotel team in Houghton, Michigan. Flexible schedules available.
Front Desk Associates are key to delivering outstanding guest experiences, especially during the check-in and check-out process. The property is currently closed for renovations and will be opening as a Hampton Inn & Suites by Hilton in late 2021. The Hampton Inn & Suites will be a market leader, 100+ room downtown hotel in a vibrant college community. You are a key player in a great new environment!
WHAT YOU WILL DO.
- Delight guests by providing information on hotel services and amenities as well as local information and attractions (directions, places to eat, entertainment, etc.).
- Engage and sell rooms to walk-in customers.
- Enter, change, post and process and reservations/charges to guest accounts using a computerized system.
- Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc.
- Inform housekeeping of room statuses and availability.
- Clean and tidy up front desk area.
- Balance cash drawer.
- Work collaboratively with team members and stay current on with communication log.
COMPENSATION. Starting wage of $13.00 or more per hour based on your experience.
PERKS. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide. While working, team members receive free food and beverages.
SCHEDULE. Full-time and part-time positions available with shifts of 7am-3pm, 3pm-11pm, and 11pm-7am available. Flexibility required to cover nights, weekends and/or holidays as needed.
QUALIFICATIONS.
- Must be 16 years of age or older.
- Preference given to candidates with prior resort or hotel front desk experience.
- Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and in our community—integrity is essential.
- No fear of computers as you will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information.
- Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry.
- Someone motivated to use safe work practices and is resourceful in solving problems.
- Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.
SOUND LIKE YOU? Take the next step and apply online at braveworks.hirescore.com