Apply through this link if interested in being considered for this position:
Assist and educate members, employer groups, providers, colleagues, and/or elite agents of health plan benefits with accessing services, facilitating and resolving complex problems, understanding claims, billing and coding, along with other non-routine questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
3-6 Month temporary assignment
- Extension possible
- Internal permanent employment possible
- Screening Line – patients call into this phone line to schedule a virtual visit with an SH Now provider for Covid-19 screening. The team member will register and schedule patient for a visit accordingly. Hours: 24-7, 7 day’s a week
Swab Testing Line – team members in this role will take calls from patients who have a valid physicians order for Covid-19 testing and need to be scheduled for their swab. Additionally, team members will make outbound calls to schedule patients who require Covid-19 testing prior to a high risk procedure or surgery. Patients will be scheduled at any of our testing sites. Hours 8a-8p Mon-Sat, 8a-6p Sun
My Health Line – patients call into this phone line for assistance with their my health account. This line will focus more on customer service and application support/troubleshooting rather than scheduling patients. Hours M – F: 7:30am – 7pm/ Sat: 8:30am – noon