Description
Are you passionate about helping local businesses succeed? Is commercial lending your path of choice? If you answered yes, Members First Credit Union is looking for a dynamic, personable and member-focused employee to fill the position of Business Development Officer.
We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We have an amazing culture at our credit union with a community-like feel among our staff. You’d be working with some pretty awesome, hardworking people who know how to have fun at work. We encourage a better tomorrow by being caring, trustworthy and enthusiastic.
BUSINESS DEVELOPMENT OFFICER
Exempt
Reports to: Business Lending Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
- Trustworthy
- We deliver excellence through knowledge.
- We can be depended upon to do the right thing.
- We believe in exceeding expectations.
- Caring
- We are committed to encouragement and the power of positivity.
- We respect all people, without judgment.
- We give the best of ourselves when we join together.
- Enthusiastic
- We are hardworking, passionate people.
- We encourage maximizing happiness and fun.
- We thrive by finding new ways to help.
Essential Duties
- Analyze and track business portfolio trends to ensure the credit union is accomplishing goals. Make recommendations for improvement.
- In relation to the strategic plan, develop a target market list with high potential and initiate contact with present and potential business members. Collaborate with the Commercial Lending Leader and the Branch Leaders to call on key contacts and deepen member relationships.
- Use the relationship-building process and sales skills to promote products and services that meet members’ needs. Teach and coach others on using these techniques.
- Educate and train team members to know and understand the required documentation based on business types to establish business deposit accounts with the Credit Union.
- Responsible for the credit union’s visible presence in the local communities. Enlist a team including, yourself, to promote the credit union and gain leads through participation in business, community, chamber, and charitable organization activities as for the purpose of developing new business prospects and raising awareness of the credit union.
- Professionally resolve complaints from members and non-members.
- Maintain knowledge of current business lending terms and practices. Demonstrate the ability to recognize new opportunities and develop a strong network.
- Maintain a good working relationship with all credit union team members and work closely with other lines of business within the credit union to cross-sell products and promote a strong referral network.
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Deliver on the Credit Union’ Service Promises in every service situation.
- Build strong relationships and coordinate with vendors to ensure a smooth launch of any new products the credit union determines are essential to the growth of business services department and credit union as a whole.
- Assist with training and implementing processes for new products and services and assist in training the credit unions staff to give them a complete understanding of the commercial services products and requirements.
- Assist in implementing the Business Services strategy and encourage others and yourself to accomplish the goals associated with the strategy.
- Utilize business lending skills to be able to calculate DSCR, write a loan proposal and coach members on the 5 C’s of credit.
- Coordinate with the Marketing Department to develop business related materials, promotional items, and a strong business presence on the website.
- Interview members requesting refinancing or rewrites of existing business loans and/or requests for new business loans.
- Assist members with the loan application process in person, on the phone, or electronically to ensure completeness of information.
- Work within Q2 to establish and maintain business levels with respect to member wire, ACH, and payroll transfer services.
- Other duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Strive to exceed credit union, department, and personal goals.
- Works autonomously
- Successfully demonstrates effective selling skills and behaviors.
- Maintains sales records, goal sheets, and tracking reports.
- Ability to motivate and influence others.
- Manages projects successfully from start to finish.
- Meets deadlines
- Team oriented
- Produces accurate work results.
- Readily keeps others adequately informed.
- Presents a professional image.
- Strong knowledge of credit union philosophy, products and services.
- Willingness to work early morning, evening and weekend events.
- Willingness to represent the credit union at community activities and to business partners.
- Ability to attend meetings, seminars and travel.
- Must have flexibility to deal with changing work hours and locations as needed.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift up to 25 pounds.
- Able to sit or stand for 2-4 hours at a time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
- Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
- Bachelor Degree in Business and/or Marketing preferred.
- Five or more years of consumer or business banking experience.
- Three or more years of networking and public speaking preferred.
- Comfortable on calling on new and existing members.
- Business lending experience.
- Knowledge and skills related to the account opening process.
- Must have a valid Michigan driver license and an insured vehicle to use on a regular basis.
- Must possess excellent oral and written communication skills
- Skills in Microsoft Word, Excel, and Outlook
