Infosys is seeking a Lead SAP CX Consultant As a Lead Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Basic Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 7 years of experience with Information Technology
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Location for this position is Detroit, Michigan. This position may require travel or relocation.
Preferred
At least 7 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules / other SAP CX suite of applications like SAP Sales, Service, Marketing cloud
Experience with SAP CRM ISU or C4C ISU integrated projects along with Marketing capabilities
Experience in guiding / helping the Utility customers to migrate to SAP CX cloud suite of applications from the SAP CRM on-prem landscape
Exposure to commerce cloud & CDC would be added advantage
Experience across Electricity (preferred), or Gas or Water Utilities industries North America
Key process and architectural knowledge / fundamental knowledge of all key ISU processes
Experience of at least 1 end to end lifecycle implementation activities including:
Requirement gathering
Business process design
SAP configuration
RICEFW Functional design
Systems and Integration Testing
Resolving production issues
Strong Client Facing experience, great communication and presentations skills
Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
Ability to work with offshore teams and coordinating work delivery between onsite and offshore
Flexible work timings required due to remote working environment including offshore overlaps twice a day
This job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email or face to face.
About Us:
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
