Job Description – Position Title: Travel Advisor
Locations: Frankenmuth and Grand Blanc (2 positions)
Travel Agency has multiple locations - Frankenmuth, Grand Hill, Bay City and Grand Traverse Travel
Compensation: $30,000 annually plus bonuses
Position Purpose:
Responsible for qualifying travelers, researching , making recommendations and booking travel arrangements for their and corporate clients. Travel arrangements may include flights, hotels, tours, cruises, motor coach, rail, car, and cancellation insurance. Matching the traveler with the appropriate destination and travel type is imperative. Potential for leadership role.
Essential Functions and Basic Duties:
- Receives travel arrangement requests via email, social media, telephone, walk in, or written document.
- Checks pricing and availability and makes recommendations to add value and minimize needless expense to our customer.
- Upon approval by customer, processes the reservation by obtaining all necessary signatures for booking contract, insurance waivers, imprints and signatures for credit cards, and drivers license for checks.
- Tracks, updates and informs client of any changes that occur to their reservation.
- Makes changes and/or adjustments to reservations as requested.
- Maintains contact with clients throughout booking process and upon return of travel and throughout the upcoming year for future business and referrals.
- Follow all company policies and procedures for acceptance of various forms of payment and charging appropriate service fees.
- Responsible for marketing themselves through personal contacts and fellow business associates regularly. Business cards will be supplied and expected to be distributed .
- Responsible for maintaining a file of vendor confirmations, check requests, signed contracts, UCC imprints, and receipts. Additionally, reminders are to be set in TRES (Clientbase) for follow up business (IE. Final payments reminder, final payment due, contact upon return, and more)
- Ensures the accuracy of all reservations for dates, accommodations, prices, and spelling of names.
On going Education:
- Obtains and conveys information as appropriate by attending webinars, workshops, familiarization trips, reading trade magazines. Specifically, ongoing training of TRES (Clientbase), Sabre and supplier booking applications is required.
- Attend expos and after hour functions to develop sales and increase productivity.
In the office:
- Promotes goodwill and a positive, professional image and representation of agency.
- Assumes responsibility for establishing and maintaining effective communication and working relations with area staff and with management and vendors.
- Keeps management informed of area activities and of any significant problems.
- Assists and supports related departments. Obtains and conveys information as needed.
- Assumes responsibility for related duties as required or assigned which may include miscellaneous clerical tasks, manage special projects as assigned, maintain a clean and secure work area.
- Upon employment completes a prospect list and mails to potential travelers.
- Maintain integrity of agency fee schedule.
Performance Measurements:
- Travel requests are processed efficiently and accurately. All telephone calls and emails are returned by the end of the business day.
- Travel costs are minimized through effective research of prices and vendor promotions.
- Develop accurate travel itineraries and documents. Changes and updates are communicated promptly.
- All travel reports and related paperwork are submitted as scheduled.
- Travel documents files are well organized and current. Any completed files over a year are to be shredded.
- Travel agent is expected to achieve their monthly target number which is calculated against their weekly draw.
Qualifications:
- High school graduate with additional related training and travel experience required.
- Knowledge of related computer systems and applications including Microsoft applications. Understanding of basic airline reservation and ticketing procedures, policies of our vendors, including but not limited to tour and cruise lines.
- Minimum of at least 6 months of related experience and completion of travel school or at least (2) years of related experience.
- Excellent, oral and written communication abilities. Well organized and attentive to detail. Willing to cooperate with and assist coworkers. Strong typing and telephone skills.
- Ability to apply common sense and understanding to carry out detailed but uninvolved instructions. Ability to handle problems involving a few variables.
- Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing; the four basic arithmetic operations with money.
- Ability to use passive vocabulary; read at a moderate rate; define unfamiliar words in dictionaries or online for meaning, spelling pronunciation.
- Ability to write complex sentences using proper punctuation, adjectives, and adverbs.
- Ability to communicate in complex sentences using normal word order with present and past tenses and good vocabulary.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance, however, should the duties, responsibilities and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
