Serve as a liaison between the business areas and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirement. Support several moderately complex business processes within one or more business functions.
Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective.
Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.
Develop, write, and communicate business requirements and functional specifications for the implementation of business solutions.
Analyze customers operations to understand their strengths and weaknesses to determine opportunities for improvements.
Assist in the business process redesign and documentation as needed for new technology. Provide factual content to feasibility study for standard development projects and enhancements and assistance in business case development (i.e., research, data collection), as needed. Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed.
Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution.
Keep customers informed of problems, issues, and status. Analyze performance metrics to ensure customer satisfaction. Manage customers expectation.
Coach and transfer knowledge to less experienced team members.
Other duties may be assigned.
"Qualifications"
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in related field preferred.
Three (3) year of relevant technical or business work experience required.
OTHER SKILLS AND ABILITIES
Basic knowledge of business operations and systems requirement processes.
Demonstrated technical, analytical, systems skills.
Display innovation in identifying, proposing, and overseeing the execution of business solutions.
Written and verbal communication skills interpersonal skills.
Ability to work independently, or within a team environment.
Other related skills and/or abilities may be required to perform this job.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
