| Position Accountabilities and Essential Functions |
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion. POSITION SUMMARY:
Delta College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction. This position will work to develop and deliver remote and face-to-face mental health services, manage confidential mental health records and educate the campus community regarding student mental health needs and best practices. In compliance with the ethical guidelines of the American Counselor Association and Michigan Board of Social Work; the Counselor provides direct support services to students, faculty and staff in a comprehensive retention effort involving assessment and Early Alert. Activities include career exploration, decision-making and personal counseling within a learning centered environment focusing on Delta College’s strategic initiatives. The Counselor will exhibit superior customer service skills and professionalism in their daily interaction and communication with students and colleagues. This is a HEERF Grant Funded position and will be available until June 30, 2023. GENERAL OFFICE AND TEAM CONTRIBUTIONS:
- Embed the College’s mission and values throughout all responsibilities and work; and focus on student success as the guiding principle to informed decision-making.
- Understand, develop, and provide an environment that supports diversity, equity, and inclusion, and incorporates cultural competency in the workplace.
- Contribute to positive teamwork environment.
DIRECT STUDENT SERVICES AND SUPPORT:
- Provides individual and group counseling services to any interested student over the age of 18; is accessible and available to students to respond to their questions/concerns; identifies and recommends additional non-academic supports needed for marginalized populations on campus.
- Provides assistance in managing crisis situations and responding to campus trauma (such as death of a student or faculty member).
- Responds to reports of student mental health issues, working with students to find resources that will help them persist and complete coursework.
- Provide academic counseling to developmental, caution, probation and appealed students using intrusive, developmental counseling techniques. This may include: guiding students in the identification of academic and life goals and ways of pursuing them; assisting students with career choices and changes; assisting students with personal counseling; providing coaching regarding study techniques and time management; educate students in understanding their academic record, College services , degree plans, to promote timely graduation.
- Provide Career Counseling for undecided students, utilizing Focus 2 assessment.
- Collaborates and communicates with existing internal and external support mechanisms to aid students.
- Maintains confidential files to track and monitor student wellness and mental health concerns.
- Implements the values of equity and inclusion in the development and delivery of service.
- Collects and analyzes data; prepares periodic summaries and evaluative reports or documents, as required.
- Serves on committees and other designated ad hoc, college standing committees, and professional organizations.
- Supports and serves as a role model for our mission, vision, strategic and service initiatives. Adheres to the organization’s policies and procedures, and compliance guideline.
- Performs other duties as assigned.
PROFESSIONAL OVERSIGHT AND MAINTENANCE:
- Maintain open and positive lines of communication with all members of the Delta College community. Maintain confidentiality. Attend and actively participate in Personal Counseling Services meetings and activities.
- Maintain up-to-date knowledge of policies, procedures, best practices and research trends related to counseling for student success.
- Maintain accurate, comprehensive records related to student information, including individual and group session notes and student’s intervention plans.
- Maintain knowledge of all Delta programs for purpose of career exploration and assessment.
- Utilize Career Services resources, computerized career assessment instruments and interpret results.
- Follow guidelines established in Brief Counseling Procedures Manual; per approval, make appropriate on and off campus referrals.
SKILLS & KNOWLEDGE REQUIRED:
- Computer skills including online mental health platforms, Titanium, virtual meeting applications, word processing and data entry, creation and management of spreadsheets, ability to use and/or learn Colleague, Maxient and/or other Enrollment Management software.
- Solution orientated; with strong problem solving and time management skills.
- Demonstrate a strong attention to detail and flexibility in adapting to change.
- Customer Focus: dedicated to student development and success, establish and maintain effective relationships with students and earn their trust and respect, exceptional counseling, coaching and mentoring skills.
- Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges.
- Self-motivated, organized, innovative, solution seeking, with a desire to encourage others to succeed.
- Outstanding interpersonal, oral, and written communication skills; excellent customer service; exceptional organization and time management skills.
- Skilled at connecting and building rapport with students from diverse backgrounds.
- Skilled in navigating difficult and emotionally sensitive conversations with others.
- Ability to work independently and in a team environment.
- Ability to follow directions, complete tasks accurately, and accept supervisory input.
- Ability to identify potential risks to individual student health and wellness as well as campus safety and to respond with appropriate urgency or emergency intervention when needed.
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