*** Do you enjoy fast paced work environments? Do you love riding your motorcycle, side by side, ATV or boat? Do you enjoy working with other people who love riding their machines, too? Join our growing team of highly skilled and customer friendly associates! Iron Mountain Powersports/Ride North is seeking a Service Writer. We are looking for a highly motivated and self starter. Does this sound like you? Apply today!
The Service Writer's responsibilities include ensuring the customers needs are filled. Perform cost and time estimates for our customers. The Service Writer will track repairs, dispatch work schedule to the most appropriate Service Technician, and process the customer's warranty. As a Service Writer, you should possess excellent customer service and communication skills to be able to have the ability to translate customers non-technical descriptions and relate them in a comprehensive and thorough report to the Service Repair Technician.
Service Writer Responsibilities:
- Develop strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Checking warranties and insurance.
NON-ESSENTIAL FUNCTIONS
- Excellent customer service skills.
- Detail oriented person preferred.
- Computer literate.
- Must have a High School Diploma or equivalent.
- Must have a valid drivers license.
