Job Details

Job Description

JOB TITLE:  TELLER/CSR

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Supervisor

SUPERVISES: No supervisory responsibility

CLASSIFICATION:

SUMMARY:

This individual performs all Teller, Level I & II duties proficiently, and is responsible for providing excellent customer service, accurately completing both routine and complex transactions, assuming vault teller operational tasks and acting as a back-up to the Customer Service Representative. Two years of teller experience required for this position.

ESSENTIAL FUNCTIONS:

• Possess extensive knowledge of Bank products and policies, and act as a resource for other tellers.
• Assume duties of head teller as needed, such as training new employees and creating the line staff schedule.
• Effectively cross-sell Bank products and act as back-up for the Customer Service Representative.
• Open, maintain and close retail and commercial deposit accounts, CDs and IRAs.
• Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally, complete all required compliance and regulatory training, not limited to BSA. 
• Assume and accomplish other duties as assigned.

REQUIREMENTS:

• Numerical aptitude, accurate typing, computer and calculator skills necessary. Requires cash handling ability and excellent communication skills.
• Individual must be reliable and willing to learn and accept new responsibilities. Must handle a variety of situations/duties simultaneously and effectively. A thorough understanding of First Bank products and services is necessary and a sales-oriented nature is preferred.
• Professionalism must be exhibited and confidentiality respected at all times.

OTHER WORK:

• Assist officer(s) in all capacities including customer service administrative duties, preparation of correspondence and Bank functions, project fulfillment and other management-related administrative and clerical duties.

KEY CORE COMPETENCIES:

Teamwork

• Interacts with people effectively. Able and willing to share and receive information.
• Co-operates within the group and across groups.
• Supports group decisions and puts group goals ahead of own goals

Work Standards

• Sets and maintains high performance standards.
• Pays close attention to detail, accuracy and completeness.
• Shows concern for all aspects of the job and follows up on work outputs.

Reliability

• Takes personal responsibility for job performance.
• Completes work in a timely and consistent manner.
• Sticks to commitments.

Problem Solving

• Analyzes problem by gathering and organizing all relevant information.
• Identifies cause and effect relationships.
• Comes up with appropriate solutions.

Communication

• Expresses ideas effectively.
• Organizes and delivers information appropriately.
• Listens actively.

Integrity

• Shares complete and accurate information.
• Maintains confidentiality and meets own commitments.
• Adheres to organizational policies and procedures.

REQUIRED/PREFERRED EDUCATION & EXPERIENCE:

Two years of teller experience required.

WORK ENVIRONMENT:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday 8:15 a.m. to 5:15 p.m. Occasional evening and weekend work may be required as job duties demand.

PHYSICAL DEMANDS:

Position may require individual to perform repetitive motion in operating equipment such as keyboard, calculator or other bank/office-related machinery.  While performing duties the employee may have to lift and/or move up to 25 pounds. Position requirements may be, but are not limited to, walking, standing, sitting, bending, talking, hearing and communicating.  The physical demands are representative of those that must be met to successfully perform the essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

ADDITIONAL REQUIREMENTS:

• Valid driver’s license and ability to be insured required if driving.
• Position requires attendance at meetings.
• Some travel is expected for this position. However, travel is primarily local and during the business day.
• Employees are responsible for the upkeep/organization of their work area and in cooperation with others in shared

 areas.

Note that this Job Description is not designed to cover or contain a comprehensive listing of duties or responsibilities. Duties, responsibilities and activities may change with or without notice.

This Job Description has been approved by management.

First Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

First Bank has an Affirmative Action Plan as a requirement of its status as a Federal Contractor.