Position Summary: Assists Membership Department with data entry and customer service (in person, phone calls and email). Additional responsibilities include processing returned mail and entry of membership expense data.
Essential Functions:
•Answer general membership phone line to assist members with various questions including membership status,new membership purchases, renewals, replacement card requests and exhibition & events details. If necessary,document correspondence in member records for future reference.
•Monitor voicemail and records message details on spreadsheet.
•Respond to general membership emails, forwarding to appropriate department, if the question is outside of amembership question.
•Complete membership batches imported from ACME Technologies by adding appeal information and ensuringaccuracy of membership information.
•Assist with entry of membership applications that come in through the mail and over the phone by accuratelyinputting member biographical, contact and membership information along with applicable gift information.
•Export reports from membership database for accounting purposes to verify membership data entry
•Assist with entering RSVPs for member events in either Raiser's Edge or ACME Technologies.
•Process and track returned mail. Correct membership records when updated information is provided.
•Provide Communications Department with list of members opting to receive member eblasts.
•Assist Membership Manager with tracking of membership expenses.
Expected Functions:
•Adhere to and embrace established Membership Department strategic plan, process and procedures
•Assist Philanthropy/Membership team with special fundraising events
•Other duties as assigned by supervisor
Organizational Expectations:
•Embrace and adhere to Meijer Gardens’ mission, brand statement, operating model, policies, procedures, and guiding principles with a strong emphasis on professional behavior and treating others with dignity and respect•Embrace the fact we are a non-profit institution that serves the public and that you will work with a broad and diverse group of employees, volunteers, members, and guests