Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
DEPARTMENT SUMMARY
The Customer Billing department at Consumers Energy is responsible for ensuring that our valued customers receive accurate and timely bills. We are the customer advocate for our customers throughout Michigan. Delivering improved billing accuracy for our customers through continuous improvement initiatives is a top priority for the department. We are proud of our commitment to billing accuracy and know our customers can Count on Us for accurate and timely bills.
JOB DESCRIPTION/RESPONSIBILITIES
The Billing Technical Analyst in Customer Billing will work with our Billing team and IT partners to identify process solutions, new applications or resolutions to problems reported on current applications. They will research and participate in specification reviews for system enhancements & defect remediation.
Investigate billing issues as reported by Rates, Customer Billing agents, Business Customer Care. This includes reviewing bill documents in detail, RTP outputs contained in the billing document, MDUS requests returned from IEE, etc.
Manage customer set up issues when contacted by Business Customer Care, High Voltage Design and Planning, Electric Meter Operations, Gas Transportation etc. There are many requests from customers for site changes that impact how billing will occur, and this person will have to assess those impacts and recommend the appropriate options.
Analyzes and troubleshoots complex applications problems and errors
Analyzes functional business requirements and translates user expectations into detailed business requirements, specifications, and success criteria
Acts or communicates solutions to problems; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems
Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions
Plans and coordinates the deployment of new technologies for business solutions
Coordinates user acceptance testing for problems identified and identified projects
Provide input to alternative solutions
Support the United Solutions Testing team in requirement interpretation, test case development, and data mining
Tasks may include work on definition and selection of new applications/solutions as well as working on a project team to implement a solution; after implementation, will be expected to provide support for application(s)
Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, and develop process performance measures.
Maintain a detailed working knowledge of the assigned area's systems, organization, and business processes
Provide process & systems expertise to system users, business partners, and other internal/external customers including trouble shooting issues, as well as, identifying and correcting inefficiencies
Continuously strengthen technical knowledge in new and existing technologies
Work with IT partners & other business resources to ensure effective communication for solutions development, problem resolution, and provide timely escalation of issues to ensure objectives are met
REQUIREMENTS/QUALIFICIATIONS
Minimum: Undergraduate / Bachelors degree in Business, Management of Information Systems or other related field plus 1 year experience or in Lieu of a Bachelors 6 years experience.
Strong knowledge of IT and/or Customer Billing in a SAP environment
Strong knowledge of IT and/or Customer Billing in the IEE environment
Must have advanced technical analytical skills
Strong knowledge of Commercial and Industrial billing, not limited to MV90 and Gas Transportation
Possesses knowledge and experience leveraging both business process improvements and IT solutions
Proven track record of high performance, innovative approaches to quantitative analysis, and ability to multi-task
Preferred:
(1) Master's Degree (MS, MIS, MBA); (2) Business Analytics and Optimization; (3) Lean/Six Sigma certification
Lean certification and/or experience with process improvement methodologies
Agile methodology
Strong negotiation, influencing and consulting skills
Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Knowledge of quality assurance principles, processes and testing requirements
Effective communication with both technical teams and business functions including written communication, such a writing business and technical requirements
ESSENTIAL FUNCTIONS
Ability to... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.