Objective/Scope
Deployment Tech I duties include assisting in completion of pre-project checklists, onsite setup of equipment on network, server/client software installation and configuration, documentation, support & quality control on the job. The Deployment Tech is the first resource for remote deployments.
Job Functions
- Preview all customer/project information needed before going onsite.
- Work within the framework of each hospital to effectively install the solution in their environment.
- Communicate on-site with customer representative / IT.
- Perform all established testing protocols to validate program operations.
- Troubleshoot issues onsite as needed.
- When not deploying work as assigned from the office.
- Provide daily progress updates.
- Maintain progress notes on work instruction forms.
- Verify network connectivity from server to devices/client machine(s).
- Configure server following the specified instructions.
- Configure client machine(s) with default views.
- Provide technical handoff training or User Acceptance Testing guidance to customers.
- Maintain documentation database for each customer.
- Maintain and follow project implementation checklists for each project.
- Work with team to develop any new, or changes to existing, instructions.
- Other duties as assigned.
Competencies
- Customer/Client Focus.
- Professional Communication Proficiency.
- Organizational Skills.
- Ethical Conduct.
Education and Experience
- A+ certification or working towards certification.
- Technical aptitude with computers/servers in a Windows environment.
- Strong written and verbal skills.
- Ability to work with multiple groups of people to attain information.
Travel Guidelines
- Travel up to 50-75%.
- Majority of projects are deployed Mon-Fri. Home on weekends.
- Travel is nationwide.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Changes may be temporary or permanent