Description
Note: This position is required to work 8am-5pm Mountain/Pacific Time and be flexible to working extended hours to support states in the West/Southwest United States. Work can be done remotely after successfully completing training.
- Demonstrates SoundOff Signal's Core Values daily. With interactions with internal and external customers.
- Provides information to customers, answering questions, and solves problems to ensure customer satisfaction.
- Introduce end users to SoundOff products and provide follow-up for District sales managers.
- Responsible for achieving territory/house account plan as determined by the VP of Sales.
- Cold calling and prospecting activity within territory/house accounts as well as identifying and investigating markets and niches where SoundOff is currently absent to generate new leads.
- Acts as the main point of contact and interface between the company and our customers.
- Utilize current CRM (ZOHO) to track lead progression and keep customer information up to date.
- Create and build stronger relationships with dealer network in designated region and be the main contact in office and provide updates to DSM and/or RSM.
- Assists with tradeshow coordination (pre/post trade show) for shows in designated region as directed by sales and or marketing.
- Assist the regional and district Sales Managers in their region with added support activities including monthly reports, sales quotes, sample requests and daily tasks as needed.
- Ability to travel, at minimum, to 1 trade show/customer visit annually.
- Strong ability to multitask while staying focused on quality.
- Maintain a balance between company policy and customer benefit in decision making.
- Handles issues in the best interest of both the customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
- Able to perform job consistently without excessive absenteeism or tardiness.
- Assists with other duties as assigned.
Requirements
- High School Diploma.
- MS Office Suite programs (especially Excel & Word)
- Minimum 2 years customer service experience
- Minimum 2 years of clerical experience (especially data entry)
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Strong decision making and analytical abilities.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Possess a strong work ethic and team player mentality.
- Excellent written and verbal communication skills.
- Excellent customer service and interpersonal skills. Must be able to positively handle conflict and customer issues.
- Excellent organizational and problem-solving skills.
- Excellent telephone etiquette.
- Detail-oriented and thorough.
- Able to follow and understand work instructions.
- Ability to successfully multi-task.
- Strong attention to detail and thorough typing and data-entry skills.
- Ability to work in a faced paced environment.
- ZOHO CRM software experience beneficial.
- Made to Manage Software helpful.
It is the policy of SoundOff Signal to extend equal employment and advancement opportunities to all qualified individuals regardless of their race, color, age, sex, pregnancy, gender or gender expression, disability, genetic information, religion, national origin, ethnic background, marital status, height, weight, sexual orientation, miltary or veteran status, citizenship, protected activity (i.e., opposition to prohibited discrimination or participation in the statutory complaint process), or any other legally protected group.
