Position Summary: Deploy and update desktop fleet and software. Assist staff and volunteers for PC setup, software and hardware needs, ongoing support and end user training. Assist in all aspects of technology events. Multiple technology projects as assigned.
Essential functions:
• Setup, deploy, upgrade, recycling and asset management for PCs, Macs and other hardware
• Setup of new users and train them how to use PCs, software, printers and phone system
• Perform end user support and repair for PCs and Macs, printers, phone system, Windows, OSX, Office 365 and all other software programs within the organization
• Technology for Events: Assist with the setup, testing and tear down of technology for multiple events throughout the year. Provide onsite IT support during the events.
• Assist in performing software and hardware installations, upgrades, migrations, maintenance, testing and roll out of new equipment or programs
• Assist in the network management and the support and maintenance of the servers (including hyper-v virtual servers), switches, phone system, wireless systems, digital signage, backup, security systems, phone lines, T-1's, fiber and cabling infrastructure
• Assist the Director of Technology in meeting and maintaining the ongoing standards of PCI compliance
• Work with the Technology Specialist to assist in performing multiple technology tasks
Organizational Expectations:
• Embrace and adhere to Meijer Gardens' mission, brand statement, operating model, policies, procedures, and guiding principles with a strong emphasis on professional behavior and the treatment of others with dignity and respect.
• Embrace the fact we are a non-profit institution that serves the public and that you will work with a broad and diverse group of employees, volunteers, members, and guests.
• A flexible and collaborative culture is important. Other duties may be assigned within the department as well as across the organization.
