Job Details

Summary
Provide support to all the MFB Network and department with an emphasis on employee relations including administering employment policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Recommend effective solutions for addressing workplace issues and corrective actions in accordance with policy and applicable laws.

Essential Job Responsibilities

1. Assist and resolve general employee relations issues
   1. Provide guidance and recommendation to line leadership, ensure fairness and consistency of policy and practice including coaching, counseling, and process development
   2. Follow Mary Free Bed's Standards of Behavior and instill in others
   3. Demonstrate a professional, confident, and positive presence
2. Assist in the development of programs meant to promote Employee Engagement and Diversity, Equity & Inclusion to drive satisfaction and inclusion within the organization and retention efforts
3. Assist with employee development programs, workforce development initiatives and talent management processes, including but not limited to performance management, employee performance discussions
4. Sort and classify correspondence, and complete requested information for Unemployment Insurance Agency claims
5. Assist with HR administrative duties, prepare, create, and analyze 90-day evaluations and competency reports/metrics.
   1. Prepare periodic reports for management, as necessary or requested
   2. Record, route, and file performance counseling forms
6. Send out exit interview request notifications to outgoing employees and schedule exit interviews if required
7. Responsible for reviewing Human Resources (employee relations) email inbox and answering employee questions or forwarding to the appropriate team member to respond

Essential Job Qualifications (Knowledge, Education, and Training Requirements)

1. Associates Degree, Bachelor's preferred in related field.
2. 1 - 3 years of experience in an HR concentration such as employee relations, preferred
3. Strong Microsoft office skills and experience with HRIS systems
4. Knowledge of employment law, with excellent organizational, time management and decision-making skills
5. Patient, pleasant, and understanding, with the ability to remain calm and diffuse tense situations. Handle sensitive and highly personal information on a daily basis, maintain confidentiality in a mature and non-judgmental manner.
6. Ability to successfully monitor the "pulse" of employees to ensure a high level of employee engagement.
7. Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); to lift, carry, push, pull, up to 10 pounds occasionally; to sit for the majority of the time, but may involve brief periods of time involving walking or standing; to use keyboard frequently (1/3 to 2/3 of the time)

Customer Service Responsibilities:
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information

Commitment to Diversity, Equity and Inclusion
Embrace Diversity, Equity and Inclusion, by:

• Treating everyone with dignity and respect
• Opening more doors to opportunities for underrepresented cultures
• Growing talent and people
• Evaluating and eliminating disparities
• Taking action against injustices, bias and racism
• Honoring our differences and how to collaborate
• Educating staff, patients and the communities we care for
• Restoring Hope and Freedom, together

Responsibilities in Quality Improvement:
Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.