Position Purpose:
This position reports to a Director or Sales Manager with the primary responsibility to serve as main customer interface, satisfy customer requirements and increase business to existing or new accounts.
Essential Functions:
- Daily interface with customer regarding routine requests and/or issues.
- Identify and develop new business opportunities with existing and new customers.
- Develop and maintain multi-level customer relationships.
- Facilitate engineering support for application of products, capabilities and competencies.
- Performs monthly and yearly sales forecasting tasks.
- Facilitate non-forecasted requests with production planning group.
- Oversee product and service warranties to ensure customer/product resolution.
- Manages accounts receivables.
- Perform account reviews (internal and external).
- Participates in strategic account plans.
- Creates awareness of potential business at risk.
- Oversees compliance to regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).
- Ensures customer documentation is distributed and retained.
- Travel to customer site as needed.
- Identify opportunities and/or participate in continuous improvement activities.
- Responsible for meeting margin and growth targets with assigned accounts.
- Manage proposal efforts for applications of existing products, larger derivatives and smaller scoped new development programs.
- Establish proposal pricing strategies and cost targets.
- Negotiate contracts, agreements, terms and conditions.
- Gathers and communicates market intelligence.
- Oversees customer directed (derivative) development programs.
- Ensures internal communication/cooperation is achieved.
Other Functions:
- May participate in international account teams.
- This job may be required to be performed at the customer site on an ongoing basis that may require the essential and other functions to be limited or expanded dependent upon the customer account.
- Attend industry conferences and tradeshows.
- May be responsible for establishing strategic account plans.
- Coordinate potential sales opportunities with other Woodward business centers.
Materials and Equipment Used:
- Computer, phone, Intranet, Internet, fax, scanner, miscellaneous office equipment.
Working Environment / Physical Activities:
- Work is mainly performed in a general office environment, however, the job will require interaction with other departments and movement throughout the facilities with exposure to noise, chemical solutions, dust and elevated temperatures.
- Significant travel may be required.
