Acara Solutions has a contract to hire HVAC Dispatcher opening for our growing client in Troy, MI!
Job Description: Dispatcher
The Dispatcher, reporting to the Operations Manager, is responsible for dispatching of HVAC Service Technicians to customer locations. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with maintaining a complete and accurate general ledger for financial reporting to management. Works under general supervision following clearly defined procedures and policies.
Essential Functions
* Support the performance of the branch operations, including planned and unplanned maintenance/service calls from customers.
* Support successful operations consistent with policies, programs, procedures, systems and guidelines.
* Support monthly maintenance planning process to schedule and dispatch field technicians.
* Act as a single point of contact for all types of customer service request and emergency calls.
* Prioritize calls based on severity and availability of appropriate service tech.
* Qualify every request for service to establish maximum response time requirements.
* Determine and dispatch appropriate technicians to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction.
* Communicate schedule with customer and keep customer informed of actions taken.
* Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
* Provide effective work schedules for field personnel to maximize use of skills while cost effectively meeting customer needs and providing contingency time for emergency calls.
* Audit service reports weekly in accordance with established procedures.
* Provide logistical support to the field to assure maximum output per labor-hour.
* Maintain understanding of mechanical systems in order to make appropriate decisions in scheduling all types of work (P.M., repairs, replacement, etc.).
* Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
* Provide support for any special projects as assigned by your supervisor/manager as assigned.
* Communication with customers to dispatch mechanical and electrical service technicians to commercial buildings to service and/or repair HVAC and/or electrical equipment
* Responsible for dispatching up to 25 service technicians to multiple sites each week
* Dispatches technicians within a 100-200 miles radius
* Reports to the head of the Service Department in the branch.
* No direct reports
Required Skills / Qualifications:
- Minimum three (3) years of experience dispatching and/or a service capacity, preferably in the HVAC / Electrical / Mechanical service industry.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.