GENERAL SUMMARY:
Answers moderately complex employee questions regarding benefits and records employee enrollment in benefits and group insurance programs. Works with employees and third party organizations to resolve issues related to eligibility for benefit plans, amounts of coverage, and claims procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responds to moderately complex employee inquiries by phone, written correspondence and/or email regarding vacation, short-term disability leave, long-term disability, workers' compensation, disability, 401k plans, pension and retirement, and other plans.
Provide customer service for JBS employees, including answering emails and phone calls.
- Delivers employee presentations on benefit programs.
• Explains and interprets more complex aspects of insurance programs to employees and dependents.
• Answers more complex questions regarding benefits such as pension and retirement plan, and group benefit plans which includes life, hospitalization, and disability leave.
• Corresponds with staff at provider offices, hospitals, and benefits providers regarding claims.
• Coordinates the administration of employee benefit programs such as benefit plan coverage, dental insurance, group life insurance, pension plans, and other benefits.
• Consults with and advises employees on eligibility, provisions, and other matters related to benefits.
• Coordinates the preparation of employee benefits booklets and other employee benefit communications.
• Assists with the coordination of annual enrollment process.
• Use SAP to monitor and correct enrollment errors
QUALIFICATIONS:
- Strong interpersonal communication, both verbal and written
- Both the ability to work as an integral part of a team, fostering collaboration and cultivating relationships, as well as the ability to work independently or with minimal direction
- The proven ability to complete multiple tasks on time in an intense environment
- Ability to demonstrate attention to detail and commitment to task
- Positive attitude and professional demeanor
- Preferred (but not required):
- Bilingual – English and Spanish
- Experience with SAP queries and transactions
- Experience with Microsoft Excel, Words
The applicant who fills this position will be eligible for the following compensation and benefits:
- Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
- Paid Time Off: sick leave, vacation, and 6 company observed holidays;
- 401(k): company match begins after the first year of service and follows the company vesting schedule;
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. It is a job expectation that all new employees have, at minimum, the first dose of the COVID-19 vaccine in advance of their first date of employment. If you need assistance in obtaining a vaccine, the Company can help schedule you with one of its healthcare partners following a conditional job offer, if one is made. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
EOE/Disabled/Vet
