Production Support Consultant
The Production Support Consultant will serve as a technical professional and is responsible for taking a lead role on projects; eliciting requirements, performing testing, providing production and business support of applications utilized and/or supported within the Enterprise Payments Group to ensure proper operations and minimal to no disruptions.
Position Competencies
Successful incumbents possess analytical skills, problem solving skills, communication skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.
Position Responsibilities:
- Participation, consultation and coordination of business / system requirements.
- Document and/or solicit requirements for small to medium size projects.
- Test planning, test script development, test execution, issue resolution and risk management.
- Interacts with various business systems operations and client areas to determine priorities and assure adequate system and technical support for responsible applications.
- Provide in-depth knowledge as subject matter expert to business users and customers.
- Manages small to medium sized projects involving multiple departments.
- Utilizes standard project methodologies and serves as representative on various project teams.
- Perform day to day support activities including data base changes, user maintenance, onboarding, training, risk mitigation, system / functional queries.
- Incident management and communication, serves as the initial point of escalation to ensure issues/incidents are documented and resolved timely or escalated as appropriate.
- Establish process controls to ensure efficiency and quality.
- Interface with various levels of client, systems and vendor/supplier contacts.
Position Qualifications
- Bachelor's Degree from an accredited university OR 4 years of Technical/Operations experience
- 3 years of experience working with incident resolution or problem determination
- 3 years of experience testing, validating and implementing system changes
- 3 years of Project Management or experience performing a lead role in small to large size projects
- 3 years of experience in Microsoft Office/Access
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
