7173 S Havana StRampart Crt Bldg A, Suite 100,Centennial,Colorado,80112-3891,United States of America
DaVita Integrated Kidney Care (IKC) business office is seeking a sales-minded, patient-centric, passionate Healthcare Program Engagement Specialist!LOCATION: Centennial, Colorado*THIS IS NOT A REMOTE POSITION*Description of Healthcare Program Engagement Specialist Role:Through a provided lead list, the Healthcare Program Engagement Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program. Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.
You havethe potential to make a tremendous positive impact on individuals' lives. Call recipients are typically very sick or unaware of the severity of their health condition, requiring the Healthcare Program Engagement Specialist to be empathetic, tenacious, creative, and self-motivated.
You will be cross-trained to support other patient engagement operations in the call center as needed. You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to theHealthcare Program Engagement Specialist to help improve their skills and performance. Opportunities exist to grow in this role and with the company.
Essential Duties and Responsibilities of the Healthcare Engagement Specialist:
Telephonic Work/Engagement - 100%
- Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program.
- Effectively re-engages existing patients care team members have been unable to reach.
- Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information.
- Gathers and records accurate patient information
- Escalates to a licensed RN as necessary.
- Meets metrics and performance goals set for team, including quality standards.
- Performs administrative and process tasks associated with engagement
- Lives DaVita Core Values
Minimum Qualifications of the Healthcare Program Engagement Specialist:
- High school diploma or equivalent
- College experience or degree is preferred
- Call center / telephonic sales experience is helpful
- Type a minimum of 30 words per minute
- Familiarity with basic use of phone systems, voice mail and Microsoft Office
- Deals with confidential information and/or issues using discretion and judgment.
Our Core Values
- Service Excellence
- Integrity
- Team
- Continuous Improvement
- Accountability
- Fulfillment
- Fun
What We'll Provide to you as a Healthcare Program Engagement Specialist:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
Professional development programs:
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
Position Base Range
$13.94 - $20.48 hourly
Note: Starting pay will be commensurate with qualifications & experience
Bonus Eligible: No
Why wait? Explore a career with DaVita today as a Healthcare Program Engagement Specialist!
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Go to http://careers.davita.com to learn more or apply.
