Acara Solutions is looking for a Printer Support Technician for our Client located in Jackson, MI.
- Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).
- Tasks and activities are defined and routine.
- Point of contact to receive, review and electronically log customer jobs
- Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
- Operate office/production equipment (printer, copier, fax, scan)
- Apply asset tags to office equipment and update database
- Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary
- Process and distribute incoming and outgoing faxes, log for billing purposes
- Process basic forms and update information using a PC
- Wrap, pack, label, and ship finished product
- Collect and submit meter reads
- Maintain appropriate supply inventory, distribute supplies
- Problem solve issues to complete production, delivery, and output requirements
- Perform quality inspection before, during and after output of each production run
- Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be and provided.
- Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications.
- Operate high volume printers and copiers.
- Estimate, schedule and track incoming production jobs.
- Track and store jobs as customer requires for reuse at a future date, including file back-up.
- Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software).
- Perform operator maintenance on equipment.
- Maintain reporting logs and information for billing.
- Track and store jobs as customer requires for reuse at a future date, including file back-up.
- Perform minimal training to customer end-users on equipment.
- May develop work processes or templates.
- May operate high volume folding and inserting mail equipment.
Pay and Benefits:
The salary for this position is $15.00 per hour (Pay rate).
Required Skills / Qualifications:
- High School Diploma or GED.
- Minimum 2 years" experience in a Customer Service environment.
Preferred Skills / Qualifications:
- Able to demonstrate Computer Skills
- Functional knowledge of PC (keyboard functions, mouse.)
- Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet - Create spreadsheets - Use standard formulas - Sort - Filter, and create graphs - Import/export information - Embed files into applications - Move data between Word and Excel.
- Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network.
- Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry.
- Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer.
- Able to demonstrate basic math skills (division, multiplication, percentages).
- Able to demonstrate business maturity and professionalism.
- Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and Internet skills, proficiency in PC connectivity to printers as well as printer configuration (setting default parameters).
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- Ability to lift up to 50 pounds
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
