Provide customers with in-depth telephone and desk-side technical support for software applications, networking issues, and remote access support. Install, configure, diagnose, repair, and upgrade servers, computer hardware, and equipment while ensuring optimal performance. Document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference. Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required. Support a LAN/WAN system using TCP/IP connectivity.