Customer Service (Billing) Specialist
Location: Detroit, MI
Duration: 6-7 months
Description:
Dept: Automated Group Reporti
Engagement Description:
Provide customer service to external Agent and Group customers with the web-based enrollment and billing tools that Automated Group Reporting supports. Engagement will align with our peak enrollment period. Additionally, conduct special assignments as requested and analyze membership reports, resolving external customer membership issues.
Department: 45600 Automated Group Reporting
BU or NBU: NBU
Requirements:
Assist supervisor and management with resolution of problems; conduct special assignments as requested and analyze membership reports, resolving external customer issues. Assist with the testing and external customer support of assigned systems. Troubleshoot problems in assigned area and submit enhancement recommendations. May be required to interface with other areas, both internal and external, to resolve problems. Compile and analyze data and produce communications. Assist personnel (both internal and external) by answering questions, supplying information and training. Other duties may be assigned.
Skills/Qualifications:
- Minimum of 1-3 years of Healthcare payer experience preferred.
- High School Graduate or GED equivalent required. Two (2) years of college preferred.
- High proficiency with Microsoft Word and Excel. Microsoft Teams experience is a plus.
- Working knowledge of client operating systems/applications considered a plus (MetaVance (MTV), client ISIM/Secured Services, eMVP and eBilling).
- Demonstrated skills including organizational (ability to prioritize multiple assignments), analytical (attention to detail) and interpersonal (written and oral, including internal and external contacts) are required.
- Strong creative problem-solving skills are required.
- Demonstrated flexibility, self-discipline and ability to work independently, as well as within a group is required.
- Ability to perform as a self-starter, with motivation to consistently produce high quality results is required.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent.
- Other related skills and/or abilities may be required to perform this job.
Responsibilities:
- Perform analysis of multiple areas within the MTV System, including Membership and Billing, and any other systems, such as eMVP.
- Detailed understanding of client ISIM/Secured Services, MTV, eMVP & eBilling in order to provide assistance via our Help Desk phone line.
- Manage membership error reports, including customer assistance and education with online tools
