Founded in 1972, Skytron, LLC is a family owned private company committed to providing the acute care market with innovative and flexible solutions for healthcare. Skytron prides themselves on the family-feel atmosphere you experience the moment you walk in the door. We know the overall success stems from investing in our employees and their efforts so we strive to provide opportunities for employees to learn, grow, and thrive!
This is a part-time position with a schedule of: 9:00am - 4:00pm, Monday - Thursday
Summary: Under supervision of the Customer Service Supervisor, the Customer Service Parts Specialist is responsible for working directly with customers via email and Esker to assist with parts and supply ordering. The Customer Service Parts Specialist uses Skytron's ERP system, intranet, and other resources to process all incoming parts and supply orders.
Essential Functions:
Responsible for accurate verification and data entry of fax, email, and web portal parts orders; using correct form and documentation processes.
Professionally corresponds with customers, via phone and email, regarding parts orders, supply orders, and part identification requests.
Performs daily administrative post-shipment tasks, including but not limited to; order acknowledgement, order tracking, order invoicing, credit card billing, electronic billing, and document storage.
Competencies:
Customer Focus: Gives customers' internal/external needs priority and responds quickly to customer concerns. Demonstrates a desire to assist others, promotes positive behavior to internal/external customers. Eliminates systems/bureaucratic barriers to deliver exceptional service.
Quality of Work: Verifies work to ensure accurate results; requires minimal rework. Follows work instructions, procedures, and company policies. Meets productivity standards, deadlines and project schedules. Handles high volume of workload.
Adaptability/Autonomy/Dependability: Internally motivated. Works well with little or no supervision. Maintains a productive schedule, timeline and goals. Maintains a positive attitude amidst change and pressure. Can be counted on when scheduling and when making staffing plans, especially during critical business times. Consistently punctual and dependable in attendance. Leads by example and sets standards for professional behavior. Voluntarily assists others.
Company Culture: Influences others to be excited and committed to a customer centered workplace. Supports the culture with daily actions of caring for and engaging with other creating camaraderie. Embraces the value of innovation, best practices and entrepreneurial ideas.
Interpersonal Communication: Listens to others, expressing ideas both orally and in writing. Provides relevant information to management, co-workers, and customers. Makes a conscious effort to give explicit instructions or answers, seeks understanding, encourages feedback and listens carefully to others. Maintains good relationships, gets along with fellow employees, respects the rights of other employees and shows a cooperative spirit.
Education/Experience
HS diploma or equivalent required
1 3 years of experience working in a call center or customer support role
Technical Knowledge
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Familiarity with Skytron products, processes and tools.
Skills
Strong proficiency in Microsoft Office including Word, PowerPoint, and Excel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
To Apply
Please submit your resume along with a cover letter that highlights your experience against the job qualification and includes your salary requirements to hr@skytron.com
If you need assistance with any aspect of the application process, please contact Skytron's Human Resources Department at hr@skytron.us or (800) 759-8766.
