Evoqua is the global leader in helping municipalities and industrial customers protect and improve the world's most fundamental natural resource: water. We have a more than 100-year heritage of innovation and industry firsts, market-leading expertise, and unmatched customer service. Our cost-effective and reliable treatment systems and services ensure uninterrupted quantity and quality of water, enable regulatory and environmental compliance, increase efficiency through water reuse, and prepare customers for next-generation demands.
Evoqua's unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and service helps cities across the world provide and discharge clean water, and enable leisure and commercial industry to maximize productivity and profitability.
Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help them meet their needs for clean water.
Join our 4000 professionals around the world as we Transform Water. Enrich Life.
Evoqua Water Technologies LLC has a tremendous opportunity for a Customer Care Representative to join our team in Hazel Park, MI! This role supports Light Industry water filtration (Aftermarket) product sales and services (Field Services) for our team located throughout the US. The Customer Care Representative is responsible for processing orders for high purity water system expendables and associated services for the Industrial, Biopharmaceutical, Semiconductor, Food & Beverage and Health Sciences markets and troubleshooting any order issues.
Primary Market Responsibilities for existing customers include:
Industrial, BioPharm, and Pharmaceutical Markets (25%)
Semiconductor Market (25%)
Food & Beverage Market (15%)
Health, Science and Laboratory Markets (25%)
Other (10%)
Responsibilities:
Proactively handle recurring Aftermarket orders within established customer base
Assist existing Evoqua Advantage customers and provide problem resolution related to Aftermarket orders.
Handle incoming phone calls, RFQs and generation of proposals for existing customers with established pricing.
Set up new part numbers, credits, rebilling, complete RMAs, order entry, order tracking and expediting
Research and source product availability and cost and obtain freight estimates
Collaborate with branch operations and sales.
Requirements:
High School Diploma or GED required, college degree a plus
3 years of Sales Coordination or Administrative experience
Ability to build Relationships, resolve issues and handle customer objections
Ability to manage multiple priorities in a high transactional environment
Ability to communicate clearly and concisely over the phone and/or via email
Strong computer skills including MS Office; SAP/CRM background a plus
Organized and positive attitude with excellent time management abilities
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Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
Evoqua does not accept unsolicited resumes/candidates from search firms.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.