St. Jude Children's Research Hospital is looking for a Guest Services Representative to support the Housing and Patient Services Department. The Representative is expected to provide top-notch customer service to patients, families, and staff. The Representative is expected to be detail-oriented, resourceful, and a self-starter. The Representataive will be supporting administrative and logistic duties at the Target House and Parcels. If you are interested in working at a world-renowed institution, this position is for you!
7:30a-4:00p / 3:30p-12:00a / 11:30a-8:00p - Alternating weekends.
Additional responsibilities include, but not limited to:
- Greet incoming families and checks them into Target House and Parcels according to procedure
- Assists residents with facility related needs or housing requests to ensure a comfortable, peaceful and healthy environment
- Controls access into the house and greets/processes visitors, as necessary
- Answers inquires pertaining to House services, and provides shopping, dining, entertainment and travel directions
- Dates and signs all shift reports
- Provides interpretative services for families, as needed
- Organizes, maintains inventory, cleans, and checks in and out dvds, video games and dreamtabs to families
- Maintains a neat appearance and cleanliness of the front desk and lobby areas
- Manages phone activity including answering the telephones and taking accurate, complete and timely messages and providing general knowledge to the caller
- Receives, logs, and distributes medical deliveries and personal packages to families, as necessary
- Provides Housing staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect most current census
- Provide transportation services, as needed
- Enforces policies of the house with patients and families
- High school diploma or equivalent.
- One year of applicable experience in a service-oriented, customer-focused environment.
- Bilingual Preferred
No Search Firms:St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
St. Jude Children's Research Hospital is an Equal Opportunity Employer. St. Jude does not discriminate on the basis of race, national origin, sex, genetic information, sexual orientation, gender identity, transgender status, age, religion, disability, veteran's status or disabled veteran's status with respect to employment opportunities. All qualified applicants will be considered for employment. St. Jude engages in affirmative action to increase employment opportunities for minorities, women, veterans and individuals with disabilities.
