Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Responsibilities
Dematic is currently searching for a Desktop Engineer to join our growing Information Technology team in Atlanta, GA; Grand Rapids, MI; or any of our other Dematic regional offices. This position reports directly to the Workplace Services Manager. The primary responsibilities for this individual would be to install, configure, and maintain server systems and application software. This is a key position in our Workplace Services team within our Infrastructure group, which is responsible for the design and support of Dematics System Center Configuration Manager (SCCM). This role will work closely with Dematics IT Support team such as Network, Application, and Back-end Teams to support product installations, customizations, and deployments.
Develop and Maintain corporate standard Windows Image
Create and update documentation related to the SCCM infrastructure and services (Build book, Run Book, SOPs)
Design and support of endpoint environment solutions using Microsoft System Center Configuration Manager (SCCM) and assist the Workplace Service Manager in efforts related to implementation and evaluation of new system management technologies.
Executes deployment plans and operational activities such as operating system upgrades, application deployment, patching, etc.
Provides task automation via multiple scripting or programming languages
Design, develop, implement and coordinate IT policies and procedures
Model our Values of Integrity, Collaboration, Courage, and Excellence
Qualifications
Qualifications:
Bachelors degree, preferably in Business Administration, Computer Science, or a related field; preferred Master's degree in Business Administration, Information Technology or related field
5 years of experience managing SCCM 2012
5 years of experience managing patching and updates for servers and workstations using SCCM
5 years of experience in application packaging
Experience with Microsoft Endpoint Manager (previously known as Intune) would be a plus.
3 years of experience in Helpdesk and Customer Service Support
Technical/Product Knowledge:
Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting
Strong understanding of system management and compliance using SCCM
Advanced Windows 10 system administration
Solid understanding of Active Directory, Group Policies, DFS, DNS, DHCP, TCP/IP Networking, VPN, imaging Technologies
3 years of experience creating AD Group Policies
Solid understanding of SQL queries and reporting
MCSE Certification (preferred)
ITIL v3 Foundations Certification (preferred)Considerable knowledge of the preparation and presentation of dashboards / reports containing project delivery elements and operating metrics.
Strong organizational, multi-tasking and interpersonal skills.
Ability to analyze and interpret critical path, draw conclusions and prepare clear and concise analyses and recommendations.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
