Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Responsibilities
We are the largest provider of mobile automation worldwide and want to further expand our leadership position
We have the speed and short decision-making paths of a start-up, but the financial security, sales & service networks and the standing of a large corporation
Our products are the solution to our customers needs which are seamlessly integrated in complex environments, delivering uptime and confidence to our customers
We develop technologies supporting industry with state of the art robotic solutions
Tasks:
Service Training: Provide service-relevant technical training (automated components, troubleshooting, service procedures, safety, among others) for selected automation products
Train-the-trainer: Use and foster the train-the-trainer principle for KION internal target groups
Content preparation: Acquire and prepare product content for online and onsite training by using dedicated, digital tools
Practical service involvement: Carry out selected service tasks to ensure familiarity with subject matter to incorporate in training efforts
Change Management: Active engagement in driving content, tools and process change management
Support training administration: Support administrative training activities through tracking of training efforts and respective data management
Qualifications
Degree in relevant (technical or training) field
Profound background in automation or related products or engineering disciplines (SW, electrical, mechanical, and other) to understand product lifecycle & subject matter
Knowledge / solid technical understanding and capability for holistic view of different solutions
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Experience working with digital tools to acquire, store and share training content
Superior skills to translate tech speak to human, verbally and in writing
Attitude to share knowledge with an open-minded and passionate approach to learning
Language skills: fluency in English, additional languages are an advantage
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
