Position Summary:
Provides customer service on site at customer locations regarding quality concerns. Reports to ZF plant quality customer concerns and updates.
Position Responsibilities:
- Daily visits to multiple customer and support locations contacting key quality responsible individuals to assess ZF quality and delivery performance.
- Required to perform necessary troubleshooting to assist in root cause analysis.
- A high degree of autonomy to prioritize location visits based on risk and opportunities.
- Act as “first response” for any quality issues that may arise at OEM customer locations, sequencing operations, sub suppliers and warehouses.
- Establishes and maintains effective work relationships with internal and external customers.
- Performs duties of customer representative by communicating with customers and ensuring customer satisfaction.
- Work with the customer and ZF plant to ensure stock is certified to minimize supply shortages.
- Coordination of external and internal containment activities for quality concerns including monitoring 3rd party sort / rework activities.
- Addresses customer quality concerns, report back to plant and assist in closure of concerns.
- Monitor and report inventory levels at sequence operations and warehouses.
- Routine documented reporting to plant management regarding customer contact, quality concerns and resolutions, and customer feedback.
- Participate in cross-functional correction action meetings at needed.
- Performs related duties and special projects as assigned.
Essential Skills and Experience:
- Associates Degree plus 4-5+ years of experience.
- Must be able to use basic hand/power tools and gauges.
- Fluent in English with strong written and verbal communication skills.
- Self-directed with a high degree of self- motivation.
- Basic computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc).
- Working familiarity of automotive OEM quality systems, including IATF-16949 requirements.
- Ability to respond to customer concerns on any shift.
- Strong understanding of quality problem-solving tools and methodologies
- Develop and maintain positive customer and network relationships
- Work with a positive attitude in a team environment
- Quality or Engineering Technology Degree preferred. Will consider a combination of education and quality assurance/manufacturing experience
Preferred Skills:
Physical demands and work environment:
- This position is required to do extensive walking through factory environment production areas.
- Must be able to occasionally travel to customer locations out of state and internationally.
- Required to occasionally lift carry up to 35 pounds and frequently lift and carry up to 20 pounds.
- Required to visually inspect blueprints, physical parts and computer files for customer specifications.
- Must be able to kneel, climb, sit, stoop and lift and reach above shoulder level on an occasion.
- Required to frequently lift, pull, push, bend, twist, stand and forward reach.
- Required to use fine and gross motor skills, firm hand gripping and repetition to handle physical parts.
- Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to focus.
- Must be able to perceive the nature of sounds at normal range; includes the ability to receive detailed information through oral communication, and to make fine discriminations in sound.
- Environmental exposures may include dust, fumes, odors and chemicals.
Be part of our ZF team as Customer Service II - Quality Field Liaison and apply now!
DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
