Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide.
Participate in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective.
Develop costs estimates for the planning of new systems/enhancements for assigned systems. Serve as a liaison between business areas and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
Translate business requirements into technical requirements.
Make recommendations for modifications or technical solution to increase effectiveness and efficiency.
Formulate and define system scope and objective based on user needs and understanding of business processes.
Develop, write, and communicate systems design, functional system specifications and functional architecture analysis.
Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
Identify gaps or issues.
Provide technical guidance on the business impact and opportunities, as needed. Understand and analyze customers systems and capabilities to determine strengths and weaknesses and provide system improvements/ modifications.
Review test plans and monitor testing process to ensure that business results are adequately tested with minimal risk.
Develop user and/or system test cases and validate test results during testing as needed. Analyze testing results to ensure the solution meets the needs of the business.
Facilitate issue resolution.
Document system modifications.
Develop system manuals, system training materials and system enhancement communication. Investigate problems and develop recommendation for resolution.
Gather data to support recommendations to address problems with appropriate contingency plans.
Provide technical expertise to resolve issues.
Work closely with developers and end users to ensure technical compatibility and user satisfaction.
Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
May develop business cases.
Provide input into expenditures based on the size, scope, and cost of hardware and software components.
S
tay abreast of new and emerging technologies.
Participate in the evaluation, selection and application of new and emerging tools and techniques as needed.
Analyze technology trends to determine impact to the achievement of business goals.
Identify issues and make recommendations based on impact of new/emerging technology or modifications to existing systems.
Provide input for the development of Service Level Agreements (SLAs) and/or selection of vendors.
Evaluate performance against SLAs and recommend changes for improvement.
Develop forecasts for services required from vendors.
Evaluate vendor performance against SLAs.
Ensure SLAs are achieved.
Direct team members and foster a team environment.
Coach and mentor less experienced team members.
Provide performance feedback, as needed as needed.
Other duties may be assigned.
Department Summary / Preferences:
Overview
Work closely with clients, business analysts and team members on small to large, complex projects to understand the business requirements that drive the analysis and design of quality technical solutions that align with business and IT strategies and are in compliance with the organizations architectural standards. Provide support in the full systems life cycle for multiple applications to ensure application software is delivered on time and within budget
Responsibilities
Code applications using a disciplined development process.
Integrate solutions with other applications and platforms outside the framework.
Create data extracts and reports from system based on requirements.
Develop, execute, and document unit test plans.
Support and/or execute all testing efforts across the life cycle.
Assist in the deployment of new modules, upgrades and fixes to the production environment. Make modules production-ready by moving them to libraries, completing forms and version control documents, following procedures, etc.
Validate deployment.
Assist in production support.
Troubleshoot existing information systems to identify errors or deficiencies and develops solutions.
Provide ongoing maintenance of applications.
Document functions and changes to new or modified modules and test activities/results.
Create technical design specifications and assist in sizing technical requirements, as needed. Adhere to standards and procedures; check for compliance.
Owns Environment Management, coordinates scratch org, sandbox strategy / refresh and oversees deployment for all environments
Set up, monitor and maintain all Salesforce sandboxes and scratch orgs, including creating and synchronizing metadata, code and data sets
Track release metrics to drive improvement and report successes/failures to stakeholders
Provide oversight for deployment of releases into production environments through ensuring rel
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Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in related field preferred.
Five (5) years of relevant system solution development, testing and implementation work experience required.
OTHER SKILLS AND ABILITIES
Excellent analytical, technical, interpersonal and communication skills.
In-depth knowledge of business operations, systems requirements and IT processes.
Ability to work independently, or within a team environment.
Other related skills and/or abilities may be required to perform this job.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
