RESOURCE NAVIGATOR
Department: Outreach Services
Responsible to: Regional Coordinator
General Responsibilities:
- Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.
- Protect the privacy of customers and hold in confidence all information obtained in the course of service.
- Provide quality professional customer service at all times.
Essential Duties and Responsibilities:
- Determine eligibility of low-income households for all Outreach department programs.
- Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
- Conduct data collection via FACSPro database.
- Complete or collect all required program documentation with accuracy, consistency, and compliance.
- Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
- Develop and maintain positive relationships with relevant public and private authorities and service providers.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- Travel throughout service area as needed.
- Perform other duties as assigned.
Education and Experience Qualifications:
- Associate Degree in Human Services preferred.
- Experience in human services, specifically with low-income populations, preferred.
Additional Requirements:
- Complete additional certification as required.
- Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.
- Possess the ability to navigate and effectively resolve conflict.
- Must have strong communication and organizational skills.
- Must be self-directed and able to prioritize in a fast paced environment.
- Must be willing to accept new challenges.
- Must have proficient computer skills (Word, Excel, Outlook, Internet).
- Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
- Successfully complete Criminal History and Child Abuse/Neglect clearance procedures at time of hire and when requested.
- Must comply with Agency tobacco free and drug free policies.