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GENERAL FUNCTION:
Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop referral contacts (realtors, builders, professional and personal contacts).
- Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
- Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
- Follow defined protocol for escalation exceptions.
- Take applicant applications by completing Fannie Mae form 1003 on the laptop.
- Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS.
- Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.
- Manage pipeline for all originated loans through closing and complete required management reports.
- Communicate with branches and/or applicants of providing timely updates and progress reports.
- Maintain high levels of customer service while managing each applicant's and support staff's expectations.
- Attend and participate in all Consumer Lending meetings as required by management.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- High school diploma or equivalent mandatory. Four-year college degree preferred.
- Knowledge of conventional and/or government lending guidelines.
- Knowledge of residential mortgage processing, underwriting, and closing procedures.
- Knowledge of federal lending regulations governing real estate lending.
- Demonstrated organizational skills.
- Strong written and verbal communications skills.
- Demonstrated teamwork and customer service skills.
- Proven computer skills.
- Basic sales technique skills.
- Strong desire to excel in a competitive environment.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
