Be a part of One Team One Mission!
Would you like to be part of an organization that believes in being passionate about what you do?
Do you want the ability to be involved in the community you work in and spending time involved with numerous charitable organizations?
Join the CFCU family where we put our members and team members first.
Our Total Rewards package includes medical, dental, and vision with a generous time-off package, matching 401 (k), and paid time off to do volunteer work.
About Us
Our organization started in 1951 when the principal employer of Plymouth, Daisy Air Rifle Company, formed the Daisy Employees Federal Credit Union. We have grown to locations in Plymouth, Canton, Novi, Northville, Livonia, Westland, Wixom, Gaylord, Atlanta, Hillman, and Lewiston, Michigan.
A Day in the Life:
The Senior Mortgage Loan Officer is responsible for the origination of residential first and second mortgages via telephone inquiries, walk-ins, and referrals from branches, team members, realtors, and builders.
Essential Functions and Responsibilities:
The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.
- Work closely with branches and team members. This includes educating them on opportunities to identify and refer potential mortgage business.
- Seek out opportunities to gain referral contacts from outside sources, such as realtors, builders, etc.
- Get mortgage loan requests through the decision process before handing them off to loan processing.
- Ensure that the members receive a high level of customer service during their loan process.
- Take mortgage applications by phone, in person, and online.
- Follow compliance-related guidelines throughout the mortgage loan process.
- Cross-sell other credit union membership benefits to members, including home equity loans.
- Perform other duties as directed by leadership.
Qualifications Required:
- High school diploma or equivalent.
- 1 year of mortgage experience.
- Ability to successfully complete the MLO background check process to obtain NMLS.
Qualifications Preferred:
- 2 years of mortgage experience.
Core Competencies:
- Member-focused: Championing our service philosophies to all internal & external members.
- Productive: Achieving excellence with attention to detail.
- Proactive: Taking initiative and ownership.
- Analytical: Using critical-thinking and problem-solving skills.
- Organized: Efficiently managing time and other resources.
- Communicative: Accurately expressing oneself verbally and in writing.
- Supportive: Being approachable, respectful, and team-oriented.
- Teachable: Embracing continuous improvement.
- Confidential: Maintaining a high level of confidentiality.
- Compliant: Respecting regulations, policies, and procedures.
- Computer proficient: Adept at using computers.
Working Conditions:
Work hours include the possibility for long work days. In-office working conditions are normal. Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate.
Disclaimer/Intent and Function of Job Descriptions:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor.
Equal Employment Opportunity Policy:
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
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