Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
The Senior Learning and Development Lead for Health, Safety, and Environmental is responsible for supervising a team of instructors to deliver on specific performance goals and to support the implementation of the Learning and Development strategy. This position is responsible for actively participating in the learning community to increase consistency in Consumers Energy training practices and increase the effectiveness of the learning function. Selected individual will pro-actively manage internal resources, creatively plan and executive training events and performance initiatives within Consumers Energy that reflect and balance those priorities and resources.
Essential Duties & Responsibilities:
- Regularly assess instructors effectiveness in the delivery of instruction through classroom observations both in-person and virtually and provide constructive feedback on performance.
- Create development plans for instructors to drive performance enhancement.
- Manage the effectiveness and efficiency of the delivery and evaluation strategy around instruction.
- Ensure support of Consumers Energy's learning management system and other tracking and delivery tools.
- Excellent resource management skills are critical in this role, along with the ability to effectively consult with and interact with individuals at all levels of the organization. Approximately 10% of time will be spent delivering training.
- Proactively identify learning opportunities in support of business objectives and performance goals.
- Generate relevant options for addressing problems/opportunities and achieving desired outcomes. Challenge paradigms and look for innovative alternatives.
- Concisely and regularly communicate learning and performance results to key stakeholders; solicit and act on feedback from Consumers Energy stakeholders.
- Educate Consumers Energy stakeholders on relevant learning and performance topics, such as adult learning theory, delivery and assessment methods and performance management.
- Complete and submit monthly report to manager, detailing monthly progress toward scorecard items and other relevant activities.
- Periodically observe or work alongside front line staff to ensure subject matter expertise is maintained.
- Effectively evaluate the programs being delivered, working in collaboration with the instructional design team on improvements.
Qualifications:
- Bachelor's degree
- 2-4 years of experience in a managerial or supervisory role or lead of instructors
- Ability to understand and interpret relevant training data and create actionable strategies
- Ability to effectively interact with individuals at all levels of the organization
- Advanced knowledge of Microsoft Office Suite
Preferred Qualifications:
- Experience analyzing and working to streamline workflow processes
- CPLP certification
- Demonstrated application of instructional design concepts and application
- Knowledge of Web based management resources such as Teams and Success Factors Learning Management System
Overview
The Learning & Development Job Family is utilized in those areas of the Company where employee development and skills training is provided. Typically employees in this job family are required to have aptitude to operate computer terminals, utilize various computer software programs, present training in a classroom setting and document that training requirements are met.
Nature of Work
The essence of the work that is performed by the Learning & Development Job Family is to deliver employee development and technical skills training programs for employees of Consumers Energy. This includes: assessment of development and/or training needs and delivery of appropriate development and training programs. In addition, the Lead positions supervise other Learning & Development employees. For some jobs in this family, professional certification or licensing may be required.
Essential Functions
Delivers training programs in classrooms, via electronic learning and/or independent study. Maintain training budgets and coordinates inter-departmental input. Defines objectives; designs, or assists in designing course material; delivers training; facilitates program evaluations and course material and training aids. Presents development and/or training concepts to management for review and approval. Provides information, resources, materials and equipment to departments in support of their training and employee development programs, as available; prepare reports and correspondence; participate in meetings; compile data. Maintain current knowledge of workplace diversity issues, EEO, sexual harassment, and ADA regulations, laws, and policies. Uses a variety of computer programs in presenting training materials. Maintains regular, predictable and punctual attendance during regularly scheduled work hours at assigned worksite. Meet travel requirements of the position. Perform the physical requirements of the position; work within the established working conditions of the position. Work a flexible schedule, which may include evenings, weekends, holidays and overtime. Regular attendance is expected.
Hours and Travel
This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site is often loud.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
