Job Description - Program Manager, Deal Sponsors - AWS Executive Sponsorships Program
Are you looking for a way to strategically lead a powerful mechanism which enables AWS to remove roadblocks and close business faster? The AWS Sales Strategy, Operations and Enablement (SSOE) Customer Programs team is seeking an experienced, customer-obsessed, driven professional to play a critical role within our organization as the PM - Deal Sponsors, Executive Sponsorships Program.
The AWS Executive Sponsorships Program is a targeted, strategic mechanism which pairs our most important customers with an AWS executive in a peer-to-peer relationship. This relationship benefits the customer by providing a programmatically managed perspective of the AWS business at an executive level which customers can't get consistently through their day-to-day interactions with AWS. The AWS Exec Sponsor works as part of the Account Team to advance strategic initiatives, promote partnership, act as an escalation point and drive joint advocacy.
The Deal Sponsor is a new role we're introducing and formalizing in order to get in front of competitive threats and provide field guidance on a predictable escalation mechanism to close deals. The Deal Sponsor will take a lead role during commercial escalations, working alongside the Executive Sponsor and the Account Team to combat competitive threats and close deals. This allows builders to build and sellers to sell and gives us the ability to improve our coverage model while still preserving the quality of our core offering
The PM, Deal Sponsors, will lead the program strategy for how we escalate urgent requests for assistance on our largest deals. Ideally, their work would be integrated into existing escalation process models and workflows. They would play a critical role providing significant expertise and high judgment to automate the program, distill diverse stakeholder inputs and translate these insights which would be applied to program strategy to set a vision and design the right long-term solution for program evolution. As part of program evolution, they would determine where resources are best applied and create scalable mechanisms and best practices by educating key stakeholder groups who qualify for the offering.
Responsibilities
* Make strategic recommendations on how the program should evolve, work alongside and educate key field stakeholders, scale and continuously improve and drive recommendations to ensure this program is focused on the right accounts.
* Develop business requirements to lead the automation into Salesforce.com (SFDC) of existing processes to optimize the program planning workflow including: Identify the right high-impact customers for the program and qualify new candidates, work proactively with account teams on planning, identify and pre-brief senior services leads and execute these engagements for our most important customers.
* Scale best practices globally, including development of training and documentation mechanisms in collaboration with the Enablement team.
* Devise a monthly reporting mechanism for analyzing stakeholder feedback and operational metrics for internal stakeholders.
Basic Qualifications
* BS/BA degree.
* 7-10 years' experience in Enterprise Sales/Services, Strategy/Operations.
* Experience with Enterprise IT including hybrid and public cloud services and workloads.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.