Temporary Administrative Assistant - 13731
DESCRIPTION/RESPONSIBILITIES:
Responsibilities
Dematic Corp. is looking for a Temporary Customer Service Office Assistant in our Grand Rapids, Michigan office. This role will directly support the NA Customer Service Technical Support Team. The successful candidate should have demonstrated success supporting teams with North American responsibilities within a corporate environment.
Essential Role and Responsibilities:
* Maintain the Customer Service (CS) SharePoint site including announcements, office document templates, team calendars, on-call schedules, definitions, roles & responsibilities, best practices documents, training documentation, approval matrixes, partner lists, partner content, distribution lists, video communications, (content sourced from others).
* Schedule and coordinate meetings, training initiatives, and department events/summits
* Take concise meeting minutes and action assignments at assigned meetings.
* Deliver Monthly Customer Reports (Salesforce, SAP)
* Source and post relevant content to the CS Yammer Channel
* Create and format presentations for CS meetings in PowerPoint (content by others).
* Assist with the onboarding of North America CS employees, equipment and introductions.
* Coordinate Office Seating, Equipment and Visual Communications Monitor.
* Monitor inventory and order calendars, office and printer supplies.
* Support process flows for CS processes in Visio.
* Execute financial transactions in SAP for CS projects.
* Forecast Projects in SAP on a monthly basis
* Maintain and Create Department Quality Management Processes
* Administer regular and ad hoc reports; review for accuracy and make necessary adjustments following established procedures; including: Salesforce, PowerBI and SAP.
* Assist in data logging, such as Planner hours in SAP (vacation, PSL, floating holiday)
* Reconcile corporate credit card accounts and prepare expense reports.
* Read, Sort and Distribute Product and Safety Bulletins and make arrangements to mail to Customers.
* Obtain detailed knowledge and understanding of corporate & department policies and procedures and direct the team to appropriate resources.
* Additional duties as assigned.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
