The Senior Application and Infrastructure Support Specialist will provide technical and project support for plant ICT (Information and Communication Technology) applications and daily activities for the ICT Complex. Assist in support of corporate ICT sponsored application integration, change management, incident management and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to ICT related issues. Provide line of business support interfacing with the ICT team, Manufacturing Engineering, Production Control, and the local Union. Provide day to day production support for ICT systems, manufacturing and ICT launch activities and upgrades while executing the ICT strategic direction. Perform implementation and 1st level support of mission-critical plant applications. This requires a functional knowledge of all plant applications used by local plants, ability to troubleshoot system issues, manage and/or configure application and application access. This includes but is not limited to Broadcast, FIS, AVI, PFS, PFCS, MPTS, Mainframe Systems, Royal Tool, Andon, OPC (Kepware), SGPP (ProcessVue), Mercury, MDT, Factory Asset Center, and QAS. Provide launch support related to planning, engineering, design, testing, approvals, funding and integration of ICT systems while working with Manufacturing Engineering and ICT launch teams. Integrate ICT systems during launch from concept into the production environment while following appropriate change management procedures. Monitor ICT complex systems maintaining all activities - facility maintenance. Assist ICT hardware and software, including inventory, asset management, repair, disposal, warranty and replacement. Assist in planning and execution of WCM Data Center audit, compliance, and remediation. Analyze business processes and make recommendations for improvements. Interface with plant and ICT management to obtain requirements and resolve related issues. Adhere to governance by maintaining ICT standards and guidelines within the local ICT infrastructure. Ensure all technologies that are incorporated into the physical environment are approved for use. Follow change control, processes and changes. Ensure that service performance agreements are met, and issues are escalated as appropriate. Fulfill WCM goals and requirements as defined by local plant management and the ICT organization as required (Kaizens, suggestions, etc.).
Other responsibilities include, but are not limited to the following:
- Build effective relationships across all levels of employees and management
- Act as SME (subject matter expert) for multiple infrastructure and/or application areas or systems
- Mentor/train new employees in their areas
- Third level operational support for plant issues/new projects
