INTERNAL SUPPORT INTERN (SUMMER 2021)
The Internal Support Intern is will provide technical support to OST internal staff by supporting help desk activities including delivering and setting up new equipment, logging calls into the trouble-ticket tracking software, resolving common hardware and software issues, first-tier maintenance of existing equipment, assisting with wireless and wired network connectivity, and software upgrades.
RESPONSIBILITIES:
* Answer phone calls and voice messages
* Respond to email requests and provides on-site support to resolve problems, support requests and service inquiries from users
* Validate identity and resets passwords in active directory
* Respond to requests for technical assistance from users including Microsoft Office, and other desktop applications in person, by phone or through electronic communication
* Diagnose and resolve issues with printer, email/spam, cloud storage & collaboration, etc.
* Order, track and inventory technology equipment such as computers, printers and mobile devices
* Deliver and set up technology equipment such as computers, printers and mobile devices
* Develop and maintain expertise with Windows and Mac hardware and associated software applications such as the Office 365 suite, Adobe, and other similarly used applications.
* Provide support for Microsoft Windows operating systems (including Windows 8 & Windows 10)and Mac OS all flavors
* Triage and log problems and requests for support that must be escalated to a specialist
* Report progress toward resolution to appropriate personnel
* Work collaboratively with ITS staff
* Assist with the documentation of standard operating procedures
* Alert appropriate personnel when critical systems fail or malfunction
WHO WE ARE LOOKING FOR:
* Currently pursuing a bachelor's Degree in Business MIS, Computer Science or related area
* Self-starter with strong time management skills
* Customer-focused
* Knowledge of information technology systems and/or applications
* Proficiency with Microsoft Office Programs and products
* Previous internship experience in a help desk environment bonus!
ABOUT OST
OST is situated at the convergence of emerging technology, design and innovative business strategy. The foundation of our entire company is simple: understand the consumer, uncover their needs, and build an experience that exceeds their expectations.
Founded in 1997, OST is an award-winning $160 million technology and business consulting company with offices in Grand Rapids, Minneapolis, and Detroit. Since 2003, the company has grown revenue at a compounded rate of nearly 30% annually. OST has been recognized in INC. magazines 5,000s Fastest Growing Private Companies, CRNs Tech Elite 250, and a National Best & Brightest Company to Work For in 2014 & 2015.
You matter! Your experiences matter, your journey with OST matters, and your success matters. People drive all our achievements, and we know that taking care of each other takes care of everything else. This is why we strive to promote diversity, equity and inclusion within our company, the work we do and our communities. Well surely face challenges along the way. And well all continually learn from them to build a caring culture true to our guiding principles: honor, delight, serve, embrace, and learn.
OST is an Equal Opportunity, Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
