Job Introduction
Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.
*Must live in or near Detroit, MI
Job Description Summary
Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions- oriented manner for both providers and veterans. Update case statuses as available. Must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
Job Summary
Essential Duties and Responsibilities:
- Arrive 30 minutes prior to scheduled exam;
- Display snacks/water/flags/veteran material in the provider’s waiting area and post VES signs in the door;
- Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet;
- Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure);
- Document and update OMS comments for everything you do pertaining to veterans and providers;
- Keep all veterans information private and confidential;
- Assist the veteran in any way needed;
- Always be courteous and respectful; and
- Adhere to local and externally relevant health and safety laws and policies.
Additional Duties and Responsibilities:
- Maintain cleanliness of the clinic/per- diem and exam rooms;
- Frequently utilizes computer, telephone, e- mail and e- fax;
- Communicate and assist other departments in a collaborative effort to expedite cases;
- Work effectively within a team dynamic;
- Adapt to new instructions, requests or procedures as provided;
- Maintain a high sense of urgency at all times; and
- Other duties as assigned.
Knowledge/Skills/Abilities:
- Intermediate knowledge of pertinent medical terminology;
- Advanced verbal and interpersonal skills;
- Advanced written communication skills, to include excellent grammar;
- Advanced reading and comprehension abilities;
- Advanced analytical skills and detail- oriented;
- Advanced multi- tasking skills;
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;
- Proficient typing skills; and
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Minimum Qualifications:
- High School diploma or general education degree (GED) required; and
- One to two years training and/or certification in the medical field preferred.
Education and Experience Requirements
Additional Duties and Responsibilities
- Maintain cleanliness of the clinic/per-diem and exam rooms
- Frequently utilizes computer, telephone, e-mail and e-fax
- Communicate and assist other departments in a collaborative effort to expedite cases
- Work effectively within a team dynamic
- Adapt to new instructions, requests or procedures as provided
- Maintain a high sense of urgency at all times
Requirements a
- High School diploma or general education degree (GED) required
- Valid driver’s license required
- One to two years training and/or certification in the medical field preferred
- CPR certified preferred
- Intermediate knowledge of pertinent medical terminology
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
