Job Details

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Job Description/Responsibilities

The Contractor Resource Planner is responsible for:

• Optimizing work allocation to LVD contractors to meet company objectives relating to productivity, cost and overall work priorities.
• Supporting planning and scheduling with managing contractor workload, allocation of work assignments and analyzing performance including productivity, value for money and business metrics.
• Reporting on real time contractor crewing levels.
• Monitoring working hours and tracking against plan.
• Managing work assignments and resource availability.
• Securing on-call resource to support storm and holiday contingencies.
• Supporting the evaluation of contractor performance at quarterly reviews.
• Leading data collection and reporting on contractor performance.
• Performing a key cross-functional role in problem solving performance (hours worked, work completed and value for money) against workplan objectives.

This position may be available in one of the following Work Management Centers (WMC) in Michigan, permitting there is space available: Grand Rapids, Jackson (or Parnall Office), Lansing, Royal Oak or Saginaw.

Required Qualifications

• 6 or more years of related exempt work experience in the applicable field.
• Bachelor's degree in a relevant field of study.
  • Less than a Bachelor's degree may be acceptable if accompanied by extensive experience in an applicable industry in positions that demonstrate required abilities and performance.

Preferred Qualifications

• Experience leading a team or project.
• Experience in planning, project management, scheduling, business analysis, work management or storm support.
• Experience working with contracted resources, managing contracts and performance evaluations.
• Advanced degree or MBA.

Essential Functions

• Understands and follows company established standard procedures for file structure and standard procedures for projects.
• Assists in client contact and communication.
• Ensure work is scheduled and completed within applicable compliance dates and required documentation is completed.
• Utilizes effective communication and problem-solving skills to answer inquiries from coworkers, clients, or the public.
• Attends internal and external meetings.
• Provides support services in a legal and ethical manner.
• Regular attendance is expected.
• Facilitate meetings and give presentations.
• Excellent communication skills on the phone, radio, email, mobile devices, face-to-face, etc. - Be able to communicate with customers, contractors, and company employees.
• Using a computer for up to 8 hours or more per day - Be able use multiple applications at once and be able to type at least 30 words or more per minute.
• Follow written and oral work Instructions -Be able to follow Job Aids and Work Instructions.
• Writing/Taking notes - Be able to write and take notes or fill out paper forms.
• Be able to use standard office equipment - Copy machine, fax, printer.
• Leads and assists teams of employees (direct and/or indirect reports).
• Position supports department specific work scheduling and dispatching.
• Responsible for overseeing timely response to emergent/emergency situations.
• Responsible for establishing schedules that meet commitments that have been made to customer.

Hours and Travel

• This position requires the individual work 40 hours per week with 85% of time spent in the office or specific field locations.
• Work may involve multiple shifts and/or unusual hours to support work through various events.
• Requires employee to participate in an on-call weekend and after-hours support rotation.
• May require storm support, which will involve 12-16 hour shifts and the need to travel to other locations during those events.
• May require after hours response for both emergent and non-emergent events.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently is required to talk or hear.
• The employee must frequently lift and move up to ten pounds and occasionally lift and move up to twenty-five pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• The noise level in the work environment is usually moderate.
• The noise level on the field site is often loud.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.