Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Dispatcher Trainee
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
The Electric Dispatch and Scheduling Department is responsible for Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids. Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day-to-day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.
Job Description/Responsibilities
We are currently looking for an Electric Distribution Dispatcher Trainee located in Jackson, Michigan.
Responsibilities include:
•Rotating shifts to maintain a 24-hour/7 day a week operation, as well as overtime assignments are required.
•Storm restoration response within 60 minutes will require a 24-hour operation and shifts will be adjusted to accommodate that requirement.
•During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner.
•The primary role of a Dispatcher Trainee is to satisfy Dispatcher training and qualification requirements.
•During the first 6-12 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher Trainee role.
•During this time period, you may be asked to travel for required training.
•This position requires you to obtain your Switching and Tagging certification during your 6-12 months of training.
Electric Dispatcher responsibilities also include, but are not limited to:
•Complete short-cycle scheduling to make and meet customer commitments.
•Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc.
•Prepare, analyze/approve, and issue switching orders.
•Assist in training of co-workers as well as support employees from other work groups.
Due to the training involved in getting a new employee fully functional in the Dispatcher role, upon accepting this position, you will be ineligible to apply for another internal job posting outside the Dispatch job family during the first thirty (30) months.
Required Qualifications
•High School Diploma / GED.
•One or more years of technical experience in SAP, CAD, OMS, GIS, Dispatching Software, etc.
•OR, extensive business knowledge of the utility industry.
•OR, other applicable non-technical experience (e.g., Customer Service, Project Management).
•A two-year Associate degree in a scientific, technical, or business field.
•OR, 48 scientific, technical, or business credit hours as measured on a semester basis
•The 48 credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools or military programs.
•OR, less than the 48 scientific, technical, or business credit hours or Bachelor's degree may be acceptable if accompanied by extensive equivalent work or military experience in positions that demonstrate required abilities and performance.
•An understanding of basic electricity and the ability to read, analyze and interpret complex prints.
•As a requirement for this position, you must be willing to obtain your Switching and Tagging certification during your initial 6 months of training.
For further consideration, please remember to upload your College Transcript(s) [official OR unofficial] and supporting documentation into the "Supporting Documents" section of your Application.
Military applicants can request a Joint Services Transcript (https://jst.doded.mil), which provides descriptions of military schooling and work history in civilian language; it also provides credit recommendations with semester hours and level of the credit by the American Council on Education.
Preferred Qualifications
•Advanced Microsoft office experience.
•Knowledge of the union working agreement.
•The ability to learn new software quickly.
•Experience dispatching work to field resources.
•Knowledge of electric... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.