The address for this role, is:
7009 West Mt. Hope Highway, Lansing, MI 48917 The schedule for this role, subject to change based on business need, will be:
Thursday-Saturday 10:00am-7:00pm This is a
Part-Time (20-29 hours per week) position. The average amount of scheduled hours generally consists of 20-29 hours per week, with the expectation to work additional hours in a week if there is a customer need
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
As a Delivery Station Liaison, you will be responsible for:
- Communicating with customers directly by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing a grammatically correct, concise, and accurate written response to customers
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible, part time schedule (20-29 hours per week)
- Working from inside an Amazon Logistics (AMZL) delivery station
- Performing the following tasks:
* Carry, lift, push and pull up to 49 pounds
* Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
* Work in an environment where the noise level varies (personal protective equipment provided)
* Work in an environment where the temperature may vary
